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Microsoft Dynamics XRM Workshop Contact Larry Tobin (086 7749881)

Microsoft Dynamics XRM Workshop Contact Larry Tobin (086 7749881). Overview of Codec-dss Group. Privately owned Irish company founded in 1985 Solid Best Practice – 27th Year delivering Enterprise Solutions Microsoft Gold Certified Partner for 8 years Group consists of 106 employees

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Microsoft Dynamics XRM Workshop Contact Larry Tobin (086 7749881)

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  1. Microsoft Dynamics XRM Workshop Contact Larry Tobin (086 7749881)

  2. Overview of Codec-dss Group • Privately owned Irish company founded in 1985 • Solid Best Practice – 27th Year delivering Enterprise Solutions • Microsoft Gold Certified Partner for 8 years • Group consists of 106 employees • Microsoft Dynamics C/XRM Partner of Year • 1st Irish Partner to achieve Gold Competency for Dynamics CRM • Largest Dynamics CRM Practice in Ireland with 70+ years experience • Hardware Partners with HP & Dell

  3. Our Microsoft Competencies • Dynamics CRM/XRM • Dynamics AX • Business Intelligence • Cloud Services - Office 365 & Azure • SQL Server & Master Data Management Services • Infrastructure Services • Systems Management - Microsoft System Centre • Desktop Platform - Windows 7, Office 2010 • Virtualisation - Windows Server 2008, Hyper-V • Server Platform - Windows Server • Unified Communications – Exchange, Lync Server

  4. Sample Clients (All Competencies)

  5. What is Microsoft Dynamics XRM

  6. Key IT ChallengesChallenges with delivering sustainable business value • Too much time and money is required to efficiently develop, deploy and maintain custom applications. • Identifying the right application is costly. Maintaining applications from multiple vendors is cumbersome. Deliver and Demonstrate Business Value Limited budget and resources Too many issues with buying and building apps Not equipped to rapidly respond to business change Difficult to deliver business ROI and differentiators

  7. The Shift Toward Application PlatformsMany organisations are embracing application platforms Don’t know 0.5% • Organisations are converging what were once disparate, standalone applications and systems into an integrated, unified application platform. • Approximately75 percent of IT leaders across 412 companies in North America, Europe, Asia-Pacific, and Latin America anticipate a shift towards a buy and build approach Yes, but no plan is in place 35% No 24% Yes, it’s currently under way 41% Forrester Research 2010 • “Many Organizations Embrace Converged Application Platforms, But Adoption Barriers Remain”, a commissioned study conducted by Forrester Consulting

  8. Buy v BuildBoth Buy and Build Benefits Come Locked in with ‘Costs’ Benefits Costs • Leap frog end-to-end development • Configuration /OOB capabilities • Earlier to maximize benefits • Vendor provides maintenance • Vendor delivers enhancements • Locked into vendor / schedule • Customized to fit business • Business adjust their processes • Must buy new software with new licenses for every application need Buy • Expensive to develop • Compromise application capabilities • High maintenance costs • Inability to rapidly change / innovate • Long delivery cycles • Tailor application to business needs • Leverage existing infrastructure • Not one size fits all program • Greater control over dev process • Not as reliant on a vendor Build

  9. Buy & BuildA better way to accelerate application development Rapidly innovate and grow your business Build Buy Packaged Applications Development Frameworks Dynamics XRM Development Tools Lower total cost of ownership (TCO)

  10. One Framework : Many ApplicationsxRM accelerates the development of many LOB applications Constituent Management Vendor Management Asset Management Employee Management Student Management BUILD many LOB applications ON a single framework WITH shared resources Grant Management Donation Management Property Management Recruit Management Project Management Fleet Management License Management Contractor Management Resource Management Product Management Patient Management Partnership Management Contract Management Event Management Supplier Management Consistent and Complete User Experience Shared Application and Data Services Shared Environments & Resources

  11. xRM Enables IT & Business SuccessxRM delivers business results through 4 D’s of Differentiated IT Business Enable & Empower IT Define & Prioritise Drive efficient & effective IT Develop flexible business applications Deliver rapid innovation & agility Demonstrate business success Differentiated IT xRM

  12. xRM Application Framework Client Forms / Views Workflow Security Application models in metadata Entities Multi-tenant controller SQL Application Layer – xRM is a business application framework designed to accelerate the development of line-of-business (LOB) applications through flexible dynamic application services Dynamic Application Services – Reusable application services that can be adapted and extended to create many unique applications Multi-Tenant Architecture – Multi-tenancy allows organizations to build and run many LOB applications on a single framework Microsoft Technology – xRM leverages familiar Microsoft technologies as building blocks, including Microsoft Office, Outlook, SQL Server, .NET and Windows

  13. Microsoft TechnologiesMaximize your existing technology investments & resources xRM works like and with familiar Microsoft technologies Intuitive user tools increase user adoption & productivity Standard tools optimizes IT resources and infrastructure • xRM Foundational • Technologies

  14. Point & Click CustomisationBuild your applications with nothing but a mouse Powerful and intuitive point & click allows organisations to rapidly build entire applications • For technical and non-technical users • Enables lightning fast deployments and agile iterative design and feedback • Completely define each unique application through point & click • Less developers focused on building infrastructure • Point & Click Customisation Components • Relational Data Schema • Forms Designer & Navigation • Feature Functionality • Role-based Security • Business Logic • Process Automation • Reporting • Application Configuration

  15. SharePoint and xRM are ComplementaryCombined strengths cover broad business needs Unstructured& Semi-structured Data Social Engagement & Collaboration Information Evolution & Storage Informal Rules Enterprise Search Across Teams & Domains SharePoint Structured Relational Data Interactions, Activities & Tasks Information Generation & Analytics Formalized Processes Data Query & Filter Within Teams & Domains xRM

  16. Extensible User ExperiencesExtend the UI to the environment that best fit your people Mobile Devices Silverlight / WPF Custom Web Portal Composite UI Microsoft Office Word SharePoint

  17. Delivering Extended CRM Winner2010Gartner CRM Excellence Awards Reduced CustomisationTime -50% Application Development Costs -60% Reduce Support & Maintenance Costs - 40%

  18. xRM Delivers BenefitsxRM provides both innovation and operational benefits • Usability through Microsoft Office/Outlook • Flexibility through Dynamic Application Services • Choice through various delivery and usage options • Productivity through point & click and Microsoft • Fits people, business, environment and budget • Enterprise-class scalability, availability and performance

  19. Demonstration of Dynamics XRM

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