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Partnering for Core IT Services: A Case Study Deirdre Woods CIO and Associate Dean

Partnering for Core IT Services: A Case Study Deirdre Woods CIO and Associate Dean. 2007 September 19. 1. Wharton Characteristics. Scale. Innovation. Engagement. 2. Innovation. Scale. Wharton Characteristics. Innovation. Engagement. Scale: Wharton

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Partnering for Core IT Services: A Case Study Deirdre Woods CIO and Associate Dean

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  1. Partnering for Core IT Services: A Case Study Deirdre Woods CIO and Associate Dean 2007 September 19 1

  2. Wharton Characteristics Scale Innovation Engagement 2

  3. Innovation Scale Wharton Characteristics Innovation Engagement • Scale: Wharton • The largest international business school in the world • Broadest range of programs, reach of audience, diversity of clients • Largest fulltime student body – MBA, Undergraduate, Doctoral, Executive MBA and Executive Education Programs • Philadelphia and San Francisco • Programs with INSEAD, Singapore, India and China 3

  4. Innovation Scale Wharton Characteristics Engagement Innovation • Innovation: Wharton • First business school (1881) • First ongoing executive education program (1953) • Designed the business research center model • Wharton faculty: The most published on any business school • Pioneered curricular developments 4

  5. Innovation Scale Wharton Characteristics Innovation Engagement • Engagement: Wharton • Active engagement in the practice of business • More than two-thirds of the 2004 Fortune 500 companies are active partners • More than 8,000 executives from around the world participate in Wharton executive education programs • Wharton research centers explore issues and create growth for global business 5

  6. Innovation Scale Wharton IT Characteristics Innovation Engagement • Scale: Wharton Computing • 50 terabytes of data storage • 10,000 network nodes • 1.5-2 million email messages delivered daily (and 3-5 million spam messages deflected) • 70 classrooms • 475 lab and classroom computers • Redundant machine rooms 6

  7. Innovation Scale Wharton IT Characteristics Engagement Innovation 7

  8. Innovation Scale Wharton IT Characteristics Innovation Engagement 8

  9. Innovation Scale Wharton IT Characteristics Engagement Innovation 9

  10. Innovation Scale Wharton IT Characteristics Engagement Innovation 10

  11. Innovation Scale Wharton IT Characteristics Innovation Engagement • Ongoing feedback: Formal Channels • Student Advisory Board • Student Surveys • Events • Ongoing feedback: Informal Channels • Student Blogs • “Wharton Follies” 11

  12. Wharton IT: Email and Communications • Email • Microsoft Exchange • Integrated email, calendar, contacts • Student pleased with functionality • Key issues: Quota, Alumni migration, Spam 12

  13. Wharton IT: Email and Communications • Email Forwarding: • Offered since 1995 • Originally for: • summer internships • lifelong email • 17% students accounts forwarded outside Wharton as of Spring ‘07. 13

  14. Changing Universe • Photo Sharing 14

  15. Changing Universe • Video Infrastructure 15

  16. Changing Universe • Not just in higher ed 16

  17. Assessment Process: The Feature Trap • What to Provide? • Telephone? • Computer? • Internet Access? • Email? 17

  18. Innovation Scale Assessment Process: Why? Innovation Engagement • Scale a factor… • Students generally happy with Exchange environment, but they want more quota. A lot more quota! • Should we compete with Microsoft ($265 billion), Yahoo ($31 billion), Google ($156 billion) on mailbox storage limits? 18

  19. Innovation Scale Assessment Process: Why? Engagement Innovation • For Wharton -- Not about “outsourcing” email • Seeking a suite of online communication and collaboration tools. • A supplement, not a replacement for existing student communications tools • What will communications look like in 5 or 10 years? 19

  20. Innovation Scale Assessment Process: Who? Engagement Innovation • Whose quota is more infinite? 20

  21. Innovation Scale Assessment Process: Who? Innovation Engagement • Pick the Right Partner • With whom do you want to work? • Which partner is the most engaged? • Which partner is the most flexible? 21

  22. Innovation Scale Assessment Process: How? Innovation Engagement • Discussions with School of Arts and Sciences • Student Advisory Board of Wharton and SAS students • Vendor visits and demo • Products evaluations and betas • Year 1: Pilot 22

  23. Supporting Scale, Innovation, Engagement Scale • Wharton Computing • Expanding scope, fostering innovation, engaging with our constituents Innovation Engagement 23

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