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R- APDRP Part A IT Implementation

Implementation of SAP ISU, SAP CRM, SAP BI, MDAS, and GIS systems for metering, billing, collection, customer service, asset management, and network planning.

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R- APDRP Part A IT Implementation

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  1. R-APDRP Part A IT Implementation Dated: 27.01.2015

  2. R-APDRP Part A - IT Systems • SAP ISU System • For new connection and disconnection, metering, billing and collection, plant and asset management. • SAP CRM System • For customer relationship management. • SAP BI System • For energy audit and other MIS reports. • MDAS System • For AMR of Feeder, DT and Consumer meters. • GIS System • For network planning of Distribution System.

  3. R-APDRP (Part A) - Modules • The following modules have been implemented: • Metering, Billing & Collection (MBC) • Meter Data Acquisition (MDAS) • Energy Audit • Customer Service • New Connection • Disconnection & Dismantling • Customer Relationship Management • Complaint Handling • GIS based customer Indexing and asset mapping • GIS based integrated network analysis module • Centralized Customer Care Services • Asset Management • Maintenance Management • Web Self Service & User Portal

  4. Metering, Billing, Collection (MBC) Module • All activities related to Metering, Billing & Collection to be carried out through the SAP system • Benefits • In house billing • No advices to be prepared manually • Online monitoring of all billing & revenue related activities • Online record of all service orders and jobs done by field/revenue staff • Online history of consumption & payments of all consumers • Online billing related complaints’ handling/redressal • Online availability of various reports for management returns

  5. MBC Related Reports

  6. Master Ledger Report

  7. Assessment Summary

  8. Detail of Assessment

  9. Key Exceptions with age analysis

  10. Consumption Variation Reports

  11. High Revenue Bill (above 1 Lakh)

  12. CG/Board Offices Report

  13. BPL & Weaker Section Report

  14. Difference between SAP & SBM Bill Amount Report

  15. SBM Billing Report

  16. Negative Amount Billing Report

  17. MMC Bills

  18. Board Employees Report

  19. Tariff wise Report

  20. Requirements from DS Org. for MBC • Daily uploading of SBM • Timely completion of all service orders • Daily clearing of outsorted/implausible bills • Daily monitoring of progress of spot billing to ensure 100% recording of readings timely • Correction of bills if any, should be carried out by reversal of bills/invoices in the system and not by any sundry charges/allowances postings • To ensure matching of GIS consumers and billed consumers to avoid any unbilled consumer which shall lead to loss of revenue • Legacy payment data to be supplied on time to the migration team • To propagate payment of bills through e-payment and reduce rush on the cash counters • To guide consumers to avail of free SMS alerts regarding billing & payments • To guide consumers to avail of free e-mail alerts regarding billing & payments

  21. Customer Service (CS) Module • All activities related to Customer Services (walk-in) to be carried out through the SAP system • Benefits • All consumer billing/supply related activities namely: • New Connection • Disconnection/Reconnection • Change of Name • Change of Connected Load • Device (Meter/Metering Equipment) removal/replacement/installation/shifting • Single Window system 100 KW to 500 KW (to be available after 26.01.2015) • AP & PL related new connection orders available (other orders to be available from 10.02.2015)

  22. Benefits (Contd..) • Site Investigation reports for : • Interchange of Connection • Category Dispute • PSPCL Initiated • Category change Lower to Higher • Category change Higher to Lower • Wiring in Dangerous Condition • Contract Demand Change • Sanction Load Change • Amalgamation of Meter • Meter Number Mismatch • Change MRU

  23. Benefits (Contd..) • Miscellaneous Service Orders • Security Related • Correction of Name • Correction of Address • Hiring of Pole/Pole Rent • Peak Load Exemption • Installation of DG/TG Set • Shifting of Installation • Re-Installation • Change of Industry • Weekly OFF • Meter Seal Terminal/Seal Replacement • Checking of Capacitor • Disconnection Not done • Wrong Disconnection • Updation of Fact • Permission for Cogeneration • Temporary Supply Extension • Refund of Service Connection Charges

  24. CS Related Reports

  25. New Connection

  26. Pending/completed order status reports with provision for SLA monitoring and compensation to consumer for delay

  27. Output

  28. Order Status Abbreviations

  29. Active Consumers Report

  30. Output

  31. New connection report with SLA monitoring

  32. Other Services

  33. Customer Relationship Module (CRM) • All activities related to Customer complaints etc. to be carried out through the SAP system • Benefits • Supply Complaints • Billing Complaints • Meter Complaints • Viewing account information (billing/payment etc)

  34. CRM SCREEN

  35. Requirements from DS Org. for CS • All orders after field activities should be closed in SAP on daily basis otherwise monthly report to PFC shall not be accurate • Clearance of all pending orders for a particular officer/official (ID) in case of transfer/change of charge etc. • Cancellation of any order issued inadvertently or not requiring any action • Immediate revoking of the access rights of transferred officers/officials • Passwords must not be shared/delegated

  36. Meter Data Acquisition (MDAS)/ Energy Data Mgt (EDM) Module • All activities related to Energy Data Mgt/Energy Audit to be carried out through the MDAS system • Benefits • Data of LS consumers can be monitored online • Peak Load violations • Max. Demand violations • Monitoring of consumption data • Prevention of fraud due to wrong reading, leading to reduction in AT&C losses • Freedom from human intervention thereby achieving proper energy accounting • Reduction in effort of manpower as manual meter reading shall be eliminated for these consumers • Anytime and anywhere access to reports of live feed of meter energy data on handheld devices, laptops, desktops etc • AMR Data can be utilised for theft detection, Implementation of Regulatory Measures

  37. MDAS/EDM Related Reports

  38. AT&C Loss Report

  39. Bus Bar Loss reports

  40. HT Loss reports

  41. LT Loss Report

  42. Load Change Report

  43. Overloaded Transformers report

  44. Unbalanced Transformers report

  45. Contract Demand violation report

  46. Area wise load growth report

  47. Meter data statistical report

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