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Enhancing Client Relationships and Business Sustainability through Strategic Engagement

This comprehensive consultancy service leverages a robust framework of K-map and I-map methodologies to optimize human and structural capital. By fostering four levels of client engagement—traditional, engaged, participating, and initiating—we create tailored strategies that enhance business sustainability and drive revenue growth. Our multi-channel approach enhances market responses, guiding governments in planning for e-Government 3.0. This service integrates relevant market intelligence and social media insights to empower businesses, ensuring a dynamic and responsive client interface.

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Enhancing Client Relationships and Business Sustainability through Strategic Engagement

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  1. Service provider € Cient

  2. Service provider 100% consultancy K-map Human capital I-map Client Structural capital 100% information Strategic taxonomy

  3. The 3.0 business development Positioning exclusive intelligence in the heart of the client dialogue is made into a strong tool in busisness sustainabilty and development. Multi-channeled and content rich, it outplays conservative connections via partners or accountmanagers. Strong revenues and Market responses show the way ahead for Governments how to plan for e-Government 3.0 Service Industry 100% consultancy Market intelligence & Social Media Based Client exclusive Interface K-map Client Human capital I-map Structural capital 100% information

  4. Four levels of clientrelation engagement: Clientrelation 1.0 : Traditional Client Relation Client Servprov e Clientrelation 2.0: e Engaged (interested) Servprov Client e Clientrelation 3.0: e Participating (dialogue) Servprov Client e Clientrelation 4.0: e Initiating (partnering) Servprov Client

  5. Differentiation of addedvalue of connectedclients A B C D > > > The decision maker(Budget) Red The influencer(incl. hipo’s) Orange Client team member Blue Client employee Violet 100% 75% 25% 5%

  6. II Addedvalue of 3.0 I 1 REV To contribute in order thatrevenue is SUSTAINED at currentclients, at current levels, despiteeconomicsorcompetition. To contributetowardsdevelopment of additionalrevenue at currentclientswithinone product group. 2 REV IV 4 III REV 3 REV To contributetowardsdevelopment of additionalrevenue at currentclientswithin other product groups, CROSS SELLING. To contributetowards the creation of revenue at NEWclients

  7. Service 1 Service 33 Fourlevels of engagement: Service 2 Service 4 Clientrelation 1.0 : Traditional ClientRelation Relation % A, B, C, D 1,0 e Clientrelation 2.0: E- Engaged Relation % A, B, C, D 2,0 e Clientrelation 3.0: E- Participating Relation % A, B, C, D 3,0 e Clientrelation 4.0: E- Initiating Relation % A, B, C, D 4,0

  8. Locations of past criminal events • The 3.0 Police force • By combing datasets from different gov. • organizations, local maps have been visualized. • Police planning is enhanced • Decisions are made more rapidly . • Risks on flaws are reduced. • Face time or Street time is increased • Direct public access to maps is controlled • Improvement of security & • Proven reduction of crime figures Income & education Debt and refinance data Ex conduct / rehab locations Children in social care Youth hangout area’s Pubs, disco’s, high schools, temp. events Topographic map Controlled Access Multiple Sources

  9. Etc. Stakeholder monitoring Trade & industry Opinions Schiphol airport Daily papers websites Elsevier Grey lit logistics aviation HP/de tijd trade NRC VK VN FD Politics National govt Local govt Investors Airlines Suppliers Passengers Environmental groups Staff

  10. 7 Feasibilities 1 4 14 15 • Anxxxxamide • BeexxN • Cheexxxxing Enzyme • Cholxxxxxxxptide • Labelxxxxxflavours • Deexxxxaste • NovxxxxPrebiotic • Lysxxxxdase • Mooxxxx Peptides • Mxxxx • Nytaxxxxxxxxxxnanas • Nxxxxxn for flxxxerbxxxxs • Nooxxxxxxxredients • Waxxxxxnding • Glxxxxxxxxpment new new new 2 exist 10 8 9 13 new new 3 5 6 Intermed. new exist exist new new 1 4 2 5 7 9 exist 14 capability 12 15 10 11 3 product 6 8 13 12 11 market

  11. Strategic intelligence Informed decisions Stakeholder intelligence Interface BI mgt. responsibility Info-S responsibility (visualisation, interaction, capturing) Supplier Intelligence Business Intelligence Customer Int. Client of client (CRM) (sourcing) (core process) Resource Intelligence Competitor Intelligence Market intelligence Knowledge base (KM) future Media Intelligence (comm.&PR) Science current Past Technology research Core process (business, environment, political) Stakeholder intelligence

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