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Wish list

This presentation provides a comprehensive overview of the Startel Wish List, focusing on the potential enhancements for CMC 13.0. Key topics include the introduction of new features such as tracking agent changes, disabling autofiling by message form, and managing member-owned dispatch scripts. Discussions will cover the implications of each feature, including member versus client script priorities and the need for options in handling original message timestamps. Your feedback is invaluable, so we encourage open discussion on these wishes and their sufficiency for your operational needs.

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Wish list

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Presentation Transcript

  1. Wish list Startel

  2. Presentation overview • Wish List Introduction • Potential CMC 13.0 Wishes • Open Discussion

  3. Wish List introduction Bill Lane

  4. Potential Cmc 13.0 wishes • 60: Enter Message Actions from Agent Interface • 239: Tracking Agents Changes When Editing Messages • 424: Disable Autofile by Message Form • 606: Member Owned Dispatch Scripts • 607: CMC OnCallSchedule Per Message Form • 608: Do Not AutofileForms with Auto Dispatch in Process • 749: Find & Replace of Message Slip/IntelliForms • 921: Give Option to Keep Original In & Out Stamps

  5. 60: Enter Message Actions From AI • Is being able to set a Message Action only (no Dispatch Actions) sufficient enough for your needs?

  6. 239: Tracking Agent changes when editing messages • Automatically copy and transfer edited message to System Client. This would be a System/Site option. Is this sufficient enough for your needs? • Would be similar to how we track If and Locate edits

  7. 424: Disable Autofile by Message Form • Implement a per-form option to “Disable Autofile” • Is this just for Message recaps?

  8. 606: Member-owned dispatch scripts • Member Dispatch Script vs. Client Dispatch Script. Which of these takes priority? • Does the Member always win?

  9. 607: CMC OnCallSchedule Per Message Form • Member OnCall Schedule vs. Client OnCall Schedule. Which of these takes priority? • Does the Member always win?

  10. 608: Do not autofileforms with auto dispatch in process • Add option to Auto Dispatch Script to prevent forms from being autofiled • Is this just for Message recaps? • What if an Autofile occurs in the Auto Dispatch?

  11. 749: Find & Replace of Message Slip/INtelliForms • If we are finding and replacing information in prompts, this has the potential to corrupt the placement and organization of your prompts and values

  12. 921: Give option to keep original IN & OUT stamps • Filed Messages should keep original date/time stamps when coping accounts • What is your intent? • To move the client? • To copy the client and retain two sets of messages?

  13. Thank you ANY ADDITIONAL QUESTIONS?

  14. Ask Startel Startel

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