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Information Technology Report

Information Technology Report. Trey Felton Manager, IT Administration. Highlights. Service Availability: Retail and Market Operations SLA targets were met for all systems except for business hours retail transaction processing MIS performance issues (11/19 – 11/23):

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Information Technology Report

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  1. Information Technology Report Trey Felton Manager, IT Administration COPS/RMS

  2. Highlights • Service Availability: • Retail and Market Operations SLA targets were met for all systems except for business hours retail transaction processing • MIS performance issues (11/19 – 11/23): • Volume of external data requests exhausted available connections on the MIR database • The external impacts were to MIS displays and the retrieval of information through MIS and API • Information was slow in displaying or returned a timeout error message to the user • ERCOT increased system memory and the number of available connections during an emergency outage on 11/21 • Additionally, ERCOT published Terms of Use document for MIS, API, and EWS which outlines limits for query and scan rates used to access public and secure information • Multiple application performance issues (11/19): • TML and Retail API (175 minutes) experienced outages, while retail processing and MarkeTrak (150 minutes) experienced degraded performance during the morning hours • Root cause was slow processing due to excessive table scanning by long running queries • Removal of the active query sessions and restarting the applications restored normal processing ERCOT Board of Directors

  3. 2010 Net Service Availability (Retail and Market Ops) ERCOT Board of Directors

  4. 2010 Data Center Availability ERCOT Board of Directors

  5. November 2010 Net Service Availability ERCOT Board of Directors

  6. November 2010 Data Center Power Availability ERCOT Board of Directors

  7. Retail Transaction Processing Availability Summary ERCOT Board of Directors

  8. Retail Transaction Processing Availability Summary (cont’d.) ERCOT Board of Directors

  9. TML Availability Summary ERCOT Board of Directors

  10. MarkeTrak Availability Summary ERCOT Board of Directors

  11. TML Report Explorer Availability Summary ERCOT Board of Directors

  12. Retail API Availability Summary ERCOT Board of Directors

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