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Business process modelling with process maps

Business process modelling with process maps. Study material for October 1 0 th and 1 7 th Dr. Mojca Indihar Štemberger, Associate Professor. Business Process. A business process is a collection of activities that take one or more kinds of inputs and create an output. Porter’s Value Chain.

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Business process modelling with process maps

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  1. Business process modelling with process maps Study material for October 10th and 17th Dr. Mojca Indihar Štemberger, Associate Professor

  2. Business Process • A business process is a collection of activities that take one or more kinds of inputs and create an output

  3. Porter’s Value Chain

  4. Why do we model business processes • Better understanding of business processes in the organization • Making a big picture of the way business is done • Finding inefficiencies in business processes • Changing and improving processes, testing changes • IS development

  5. Process Maps

  6. Kinds of business processes • Managerial – e. g. strategic planning • Primary – e. g. order fulfilment • Support – e. g. human resource management

  7. Business Process Change (BPC) • Preceded by business process reengineering (BPR) • a methodology in which an organization fundamentally and radically redesigned its business processes to achieve dramatic improvement • Today, BPC can focus on anything • redesign of an individual process • redesign of a group of processes • redesign of the entire enterprise

  8. Drivers of Process Change • Reducing cost and improving productivity • Improving efficiency and effectiveness • Automating processes • Fitting commercial software (ERP systems) • Introducing e-business • Streamlining the supply chain (Supply Chain Management – SCM) • Improving customer service (Customer Relationships Management – CRM)

  9. (Shorter) Times BPR success (Lower) costs (Higher) quality BPC main goals

  10. Business process management

  11. BPM Tools • Visual representation made up of interconnected objects: • activities • sequencing • resources • times • rules • “What-if” capabilities • it enables process simulation and • performance comparison of alternative process designs

  12. Process Tools BPTrends.com

  13. Some BPM Tools • iGrafx • ADONIS • ARIS • SIMPROCESS • Savvion • System Architect • Visio • Corporation’s ProVision • Casewise • WebSphere • Ultimus • Oracle BPEL Process Manager • …

  14. Some techniques for business process modelling • Process maps • eEPC diagrams • IDEF diagrams • Data flow diagrams • Petri nets • Business Process Modelling Notation (BPMN)

  15. eEPC diagrams • extedned Event-driven Process Chain • ARIS

  16. IDEF diagrams Integrated Definition for Function Modeling

  17. Simulation • To evaluate existing processes • To estimate the effect of changes • Discrete Event Simulation (DES)

  18. Additional resources • Books and papers of Davenport, Hammer, Champy, McCormack, Burlton, Senur, Kovačič… • Business Process Trends, www.bptrends.com • Business Process Management Initiative, www.bpmi.org • Business Process Management Group, www.bpmg.org • …

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