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從紅海中追求卓越;從藍海中價值創新

從紅海中追求卓越;從藍海中價值創新. 高 希 均 美國威斯康辛大學榮譽教授 財團法人知識經濟與管理研究院董事長 國立中興大學 EMBA 名人講座 2006年9月16日. The Keys to High Performance. (1)1982: In Search of Excellence (by Tom Peters & Robert Waterman, Jr. ) • Having a bias for action • Staying close to the customer

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從紅海中追求卓越;從藍海中價值創新

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  1. 從紅海中追求卓越;從藍海中價值創新 高希均 美國威斯康辛大學榮譽教授 財團法人知識經濟與管理研究院董事長 國立中興大學EMBA名人講座 2006年9月16日

  2. The Keys to High Performance (1)1982:In Search of Excellence (by Tom Peters & Robert Waterman, Jr. ) • Having a bias for action • Staying close to the customer • Fostering autonomy and entrepreneurship • Gaining productivity through people • Having hands-on, value-driven management • Having a simple form and lean staff • Having simultaneous loose-tight properties(autonomy in shop floor activities plus centralized values) Charles H. C. Kao 2006/9/16 2

  3. (2)2001:Creative Destination (by Richard Foster & Sarah Kaplan) Transforming rather than incrementally improving their companies through: • Creating new businesses • Selling or closing slow-growth businesses or divisions • Abandoning outdated structures and rules • Adopting new decision-making processes, control systems, and mental models Charles H. C. Kao 2006/9/16 3

  4. (3)2003:What Really Works:The 4+2 Formula (by W. Joyce N. Nobria & B. Roberson) Using a 4+2 formula, involving simultaneous superior performance in four primary areas(strategy, execution, culture, and structure) and in any two of four secondary areas(talent, leadership, innovation, and mergers and partnerships) Charles H. C. Kao 2006/9/16 4

  5. (4)2005:Blue Ocean Strategy (by W. Chan Kim & Ren'ee Mauborgne) How to create uncontested market space and make the Competition irrelevant Charles H. C. Kao 2006/9/16 5

  6. 廣泛的應用「藍海策略」 與眾不同的 前所少見的 貼近顧客的 新過程、新組合、新產品 誘發購買的 違反「常理」的 新點子、新方法、新行動 ………… Charles H. C. Kao 2006/9/16 6

  7. 藍海策略的警句 • 想在競爭中求勝,唯一的辦法就是不要只顧著打敗對手; 要在未來贏得勝利,企業必須停止競爭。(P.15) • 大部分的藍海是在紅海中擴展現有產業邊界而創造出來; 由於藍海的遊戲規則尚未成形,因此無從競爭。 (P.17 ) • 研究藍海如何開發並維持優異績效的正確分析單位,不是 公司或企業,而是「策略行動」(strategic move)。(P.25 ) •「價值創新」(value innovation)是聚焦於為顧客和公司創 造價值躍進,進而開啟無人競爭的市場空間,正是藍海策 略的基石。 (P.27) Charles H. C. Kao 2006/9/16 7

  8. 企圖創造藍海的人,是同時追求差異化和低成本;這種觀念能 打破「價值/成本」抵換原則,開拓出新市場空間。 (P.31) • 要達到價值創新,公司整個作業體系必須定位為達到顧客和公 司雙方的價值「躍進」,否則創新仍將與策略核心脫節。(P.35 ) • 儘管執行藍海策略的時間和資源有限,只要領導人和經理人 開誠布公,都能夠克服認知、資源、動機和政治方面的障礙。 (p.39) Charles H. C. Kao 2006/9/16 8

  9. •差異化及低成本絕對可以同時達成。 本章提出策略草圖及 四 項 行動架構(four actions framework), 經營模式必須接受 這些分析工具的檢驗, 才能創造新的價值曲線。(P.41) • 能夠發揮作用的藍海策略,應有三種互補特質:焦點明確、 獨樹一幟、畫龍點睛的標語。 (P.63) • 為了創新價值,企業不能光注意哪些因素需要提升、創造, 還必須決定哪些應消除或降低,才能與同業區隔。 (P.71) Charles H. C. Kao 2006/9/16 9

  10. 另類(alternative)遠比替代(substitute)廣泛;「另類」 還包括了功能形式不同,但目的相同的產品或服務。(P.79)• 我們舉出的創造藍海的公司,都是本行的先驅。它們未必發 展出新的科技,只是把它們向顧客提供的價值推向新的疆界。(P.147)• 新構想付諸實施前,應該先克服來自員工、企業夥 伴和一般大眾的恐懼和疑慮。(P.203) • 績效只有兩種:達到目標,或是超越目標。(P.222) Charles H. C. Kao 2006/9/16 10

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  14. •引爆點領導(Hipping point leadership)的原理在於,每一個組 織裡,都有一些人物、行為和活動,對企業績效具有扭轉乾 坤的影響力。 (P.221) Charles H. C. Kao 2006/9/16 14

  15. 要贏過你的敵手或惡魔,關鍵在於掌握他們所有可能的 攻擊角度,並根據無可辯駁的事實和理由反擊。 Charles H. C. Kao 2006/9/16 15

  16. Peter F. Drucker:What Makes an Effective Executive? June, 2004, HBR Eight Simple Practice: 1. They asked,“What needs to be done?” 2. They asked,“What is right for the enterprise?” 3. They developed action plans. 4. They took responsibility for decisions. 5. They took responsibility for communicating. 6. They were focused on opportunities rather than problems. 7. They ran productive meetings. 8. They thought and said“we” rather than “I”. One more rule:Listen first, speak last. Charles H. C. Kao 2006/9/16 16

  17. 參考書目 (1) 金偉燦、莫伯尼:藍海策略:開創無人競爭的新市場 , 天下文化,2005年8月 (2) 藍海策略台灣版:15個開創新市場的成功故事 , 天下文化,2006年 1月 (3) 參閱每月出版之哈佛商業評論-全球中文版 ,遠見、 天下文化出版 Charles H. C. Kao 2006/9/16 17

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