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THE QUALITY JOURNEY OF SAKARYA UNIVERSITY

THE QUALITY JOURNEY OF SAKARYA UNIVERSITY. Assist.Prof.Dr . Tuba CANVAR KAHVECİ Coordinator of Sakarya University Academic Assessment and Quality Improvement. International Conference on Quality in Higher Education December 12-14, Sakarya. www.sakarya.edu.tr. CONTENT.

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THE QUALITY JOURNEY OF SAKARYA UNIVERSITY

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  1. THE QUALITY JOURNEY OF SAKARYA UNIVERSITY Assist.Prof.Dr. Tuba CANVAR KAHVECİ Coordinator of Sakarya UniversityAcademicAssessment andQualityImprovement International Conference on Quality in HigherEducation December12-14, Sakarya www.sakarya.edu.tr

  2. CONTENT • Sakarya UniversityAcademicAssessmentandQualityImprovementCommittee • Sakarya University Strategic Management • Sakarya UniversityProcess Management • Sakarya Univesity Enterprise Risk Management • Sakarya UniversityExcellenceModel

  3. 2010: • 2010 EFQM National Excellence Award in Public OrganizationsSector, Education Category • MÜDEK accreditation • 2013: • 2013 Turkish Award of Sustainability for Excellence • 2009: • TS EN ISO 9001-2008 QMSCertificate of all administrative units • Diploma Supplement (DS) Label • ECTS LabelExcellenceAward • 2009 European Language Label Award • MÜDEK’s evaluation and accreditation • 2006: • Extending the scope of the TS EN ISO 9001-2000 Quality Management System Certificate • Cooperationwith KALDER and participation to National Quality Movement • Recognization for Excellence with 3* based EFQM Excellence Model 2013 2012 2011 2010 2009 2008:Recognizationfor Excellence with 4* based EFQM Excellence Model. 2005: The Comissionof Academic Assessmentand Quality Improvement in Higher Education (YÖDEK)wasestablishedbyThe Council of Higher Education (CoHE, YÖK) 2008 2007 2004:Institutional Self-Assessment andStrategic Planning 2006 2005 • 2003:Startingtheimplementaion of Total Quality Management throughwholeorganization. 2001:TS-EN-ISO 9002:1994 Quality Assurance Certificate, at the level of General Secretary and Directorates 2004 2003 2001

  4. Sakarya University Academic Assessmentand Quality Improvement Board (SAÜDEK) • SAÜDEK was established to organise, coordinate and conductthe process in the university, on March 2003. • All facultiesandschoolsassigned their Quality Delegates (Agents) to join these studies. • The main activities of the SAUDEK are; • Strategic Planning and Monitoring, • Quality Improvement, • Process Management, • Survey Development and Evaluation,

  5. Strategic Management Process of SAU

  6. Self-Assessment Model of SAU (2012-)

  7. TargetDeterminationandMonitoringApproach INSTITUTIONAL ESSENTIALS (Mission, VisionandValues) IMPLEMENTATION PLANS INSTITUTIONAL TARGETS DEPARTMENTAL TARGETS PERIODIC REVIEW INDIVIDUAL TARGETS AND IMPROVEMENT

  8. Sakarya University Strategic Management STRATEGIC PLAN 2004 SAKARYA UNIVERSITY STRATEGIC PLAN 2014-2018 STRATEGIC PLAN 2007-2013 • 8 Strategic Goals, • 48 Objectivies, • 224 performanceindicators,

  9. PerformanceMonitoringand Evaluation Approach

  10. Sakarya University Process Management • Allthe processes weredetermined and the first handbook of Process Management was published in 2004. • Thelastversion of thishandbookincludes university's 5 mainprocessesand 30 sub-processes. • 5 mainprocessesof Sakarya University are; • Education and TrainingProcesses, • Research and DevelopmentProcesses, • Applications and SocialServiceProcesses, • Administrative and SupportProcesses, • ManagerialProcesses.

  11. SAÜ UNIVERSITY MANAGEMENT MODEL BASED ON PROCESSES Sakarya University Process Management EDUCATION AND TRAINING PROCESSES DEPARTMENTS APPLICATION AND SOCIAL SERVICE PROCESSES RESEARCH AND DEVELOPMENT PROCESSES ADMINISTRATIVE AND SUPPORT PROCESSES MANAGERIAL PROCESSES RECTORATE THE UNIVERSITY BOARD OF DIRECTORS RECTOR VICE RECTOR VICE RECTOR VICE RECTOR SECRETARY GENERAL FACULTY/INSTITUTE/SCHOOL/VOCATIONAL SCHOOL BOARD AND BOARD OF DIRECTORS FACULTY/INSTITUTE/SCHOOL/VOCATIONAL SCHOOL/ STATE CONS./ RES.CENTER DEBULTY DEAN DEBULTY MANAGER DEBULTY PRESIDENT DEAN DIRECTOR PRESIDENT DEBULTY DEAN DEBULTY MANAGER DEBULTY PRESIDENT DIRECTORATES SECRETARY OF FAC., INS., SCH., VOC.SCH. DEPARTMENT/PROGRAMME COUNCIL DEPARTMENST PROGRAMMES MASTER OF SCIENCE DEBULTY PRESIDENT OF DEPRT./ PROGRAMME/ MASTER OF SCIENCE SECRETARY OF DPT./ PROG. DEBULTY PRESIDENT OF DEPRT./ PROGRAMME/ MASTER OF SCIENCE DEPRT./PROG. HEAD

  12. PROCESS PERFORMANCE MONITORING APPROACH EDUCATION AND TRAINING PROCESSES RED AREA CHART RESEARCH AND DEVELOPMENT PROCESSES RED AREA CHART APPLICATION AND SERVICES PROCESSES RED AREA CHART www.sakarya.edu.tr

  13. Sakarya University Enterprise Risk Management • Sakarya University implements Enterprise Risk Management in order to, • to identify, analyze and manage risks, faced or may face in the future periods of the university's day to day activities, • to achieveits goals or • to create opportunities in order to ensure to minimize the negative effects of risks. • Enterprise Risksweredeterminedunder 5 title in linewith main processes; • InstitutionalRisks, • Educationand TeachingRisks, • Researchand DevelopmentRisks, • Applicationand ServiceRisks, • Managementand SupportRisks.

  14. SAKARYA UNIVERSITY ENTERPRISE RISK MANAGEMENT APPROACH SAÜ RISK MANAGEMENT PROCESS LEVELS OF RESPONSIBILITY ENTERPRISE DEPARTMENT Determination/ Updating of Risks Risk Management Committee ProcessResponsibles ProcessResponsibles Analysis of Risks Risk Management Committee ProcessResponsibles Risk Management Committee Prioritization of Risks ProcessResponsibles Risk Management Committee Determinationfo Risk Management Policies Risk Management Committee& Director of Internal Control ProcessResponsibles Monitoring, Evaluation andReporting of reusults

  15. EXCELLENCE MODEL Creating Value forCustomers RESULTS ENABLERS AchievingBalancedResults Leadership Processes, Products& Services TakingResponbilityfor a SustainableFuture Business Results People Results People Succeedingthrough People Strategy CustomerResults BuildingPartnerships Partnerships&Resources SocietyResults LeadingwithVision, Inspiration&Integrity LEARNING, CREATIVITY AND INNOVATION NurturingCreativity&Innovation ManagingbyProcesses

  16. CONCLUSION • Sakarya University has implemented the various quality management and improvement approaches • in an integratedandinnovativemanner, • based on informationtechnologies, • supportedbyculturalvalues.

  17. Assist.Prof.Dr.TubaCANVAR KAHVECİ tcanvar@sakarya.edu.tr Sakarya University

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