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Project Management 101 People + Process + Product

Project Management 101 People + Process + Product. To Lead a Successful Project. 20% Tools/Techniques + 80% People Skills. To Lead a Successful Change Effort. Case for Action + Vision + Plan must be greater than our Resistance to Change. The People. Advocate/Sponsor Stakeholders

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Project Management 101 People + Process + Product

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  1. Project Management 101People + Process + Product

  2. To Lead a Successful Project 20% Tools/Techniques + 80% People Skills

  3. To Lead a Successful Change Effort Case for Action + Vision + Plan must be greater than our Resistance to Change

  4. The People • Advocate/Sponsor • Stakeholders • Project Manager • Project Team

  5. + The Process Project Phases • Initiation • Planning • Implementation • Evaluation

  6. Phase 1. INITIATION • What are we trying to accomplish? • Is it of value to the organization? • Is it do-able? Deliverables: Project Charter Approval to Proceed

  7. Project Charter • Problem Statement • Vision Statement • Desired Outcomes • Major Deliverables • Assumptions • Stakeholders & Customers

  8. Strategic & Resource Assessments • What’s the value? • What’s the do-ability?

  9. Assessment Grid High VALUE Low Low High DO-ABILITY

  10. Phase 2. PLANNING • Study options & identify best practices • Select strategies • Identify specific tasks and sequenced timelines Deliverable: Project Plan

  11. Conduct site visits Read the literature Study customer behavior Talk with colleagues Talk with customers Survey AND Synthesize Study the Options

  12. Select Strategies & Develop a Project Plan • Desired Outcomes • Statement of Work incl. Scope • Work Breakdown (specific tasks) • Schedule • Budget: Capital & Operating • Evaluation Methods • Risk Assessment • Communications Plan • Transition Plan

  13. Phase 3. IMPLEMENTATION • Testing • Roll-Out Deliverables: specific products identified in Project Charter

  14. Phase 4. EVALUATION • Assess how well the desired (and measurable) outcomes were met • Identify lessons learned through a team debrief… and celebrate! Deliverables: Final reports & documentation Assessment of measurable results at least 6 mos. after implementation

  15. Designing a Project Plan • Desired Outcomes • Scope of Work & Specific Tasks • Schedule • Budget: Capital & Operating • Evaluation Methods • Risk Assessment • Communications Plan • Transition Plan

  16. Scope of WorkWhat We’ll DoWhat We Won’tSpecific TasksWho will do What

  17. Scheduling & CoordinationTime Management

  18. Budgeting:Hard & Soft Costs

  19. Evaluation Methods

  20. 1. Identify Risks Technical, quality or performance Project management Organizational External 2. Analyze Risks Compare probability with possible impact Choose to avoid, mitigate, transfer, or accept the risk Risk Assessment

  21. Communications

  22. Integration • Making trade-offs among competing demands scope time cost • Integration to standard operations

  23. + The Product(s)Learning Commons Major Deliverables • Redesign of LRC service and resource delivery • Marketing plan • Tools to measure impact of the work of the LRCs on student success, tied to accreditation standards • Redesign and/or realignment of existing physical spaces and proposal for new spaces • Staff training and development plan • Recommended staffing levels and realignments across the LRC division

  24. Projects = Change Components of a successful change effort Cycle of change Levels of resistance1. I don’t get it 2. I don’t like it 3. I don’t like/trust you

  25. Project Management • Strategic • Change • Communications • Process + People + Product

  26. Bibliography The Guide To Project Management Body of Knowledge Project Management Institute, 2008 (4th edition) The Project Management Institute, www.pmi.org “Why Good Projects Fail Anyway” Harvard Business Review, Sept. 2003 Nadim F. Matta and Ronald N. Ashkenas “A Survival Guide for Leaders” Harvard Business Review, June 2002 Ronald A. Heifetz and Marty Linsky JobShift: How to Prosper in a Workplace without Jobs William Bridges, Perseus Books Group, 1995

  27. What’s Next?

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