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Learning objectives

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Learning objectives

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  1. Learning objectives • Learning Objectives: • ·         Review and discuss the importance of professional etiquette in the workplace • ·         Discuss characteristics of proper grammar and word usage • ·         Identify ways to enhance communication skills within your staff and management team • ·         Review and discuss the importance of proper training and implementation • ·         Discuss how the keys to success can be applied in your daily structures

  2. Definitions • Business Etiquette is defined as: • Expected behaviors and expectations for individual actions within society, group, or class. Within a place of business, it involves treating coworkers and employer with respect and courtesy in a way that creates a pleasant workenvironment for everyone.businessdictionary.com

  3. Be Characteristics • Be polite and courteous • Be respectful of others • Be honest and sincere • Be willing to commit • Be responsible • Be willing to learn from your mistakes • Be teachable • Be an effective communicator/listener

  4. Cell Phone Etiquette

  5. Social Media Etiquette

  6. Integrity Training & Professional Services • Entrepreneur Educator & Consultant • TX Childcare Health Consultant • PO Box 1175 • Mansfield TX 76063 • natasha670@yahoo.com • www.integritytrain.org • Presenter: Natasha Harris