1 / 5

Effective Strategies for Resolving Consumer Complaints Between Buyers and Sellers

If you're dissatisfied with a purchase, it's essential to gather critical information, such as receipts, names of representatives contacted, and documentation of your attempts to resolve the issue. To address complaints, consider returning to the place of purchase, contacting the company's headquarters, or seeking assistance from consumer agencies. Options like mediation and arbitration provide neutral ground for resolution. If necessary, legal routes such as small claims court or class action suits can also be pursued. Here’s a sample complaint letter to get you started.

roy
Télécharger la présentation

Effective Strategies for Resolving Consumer Complaints Between Buyers and Sellers

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Consumer complaints

  2. Resolving differences between buyers and sellers If you are dissatisfied with your purchase; you need to keep the following items: • Copy of receipts • Names of people you spoke to • Dates of attempted repairs • Copies of letters you write • Fees you had to pay

  3. 5 Ways to resolve complaints • Return to the place of purchase • Contact company headquarters • Check with the consumers resources handbook or internet to get their address • Consumer agency assistance • Dispute Resolution • Mediation – The attempt by a neutral third party to resolve a conflict between a customer and a business through negotiation • Arbitration – a process whereby a conflict between a customer and a business is resolved by an impartial third party.

  4. Legal Options for Consumers • Small Claims Court • A court that deals with legal disputes that involve amounts below a certain limit. • Amounts vary by state ($500-$10,000) • Cases usually does not involve lawyers or jurors • Judges decision is final • Class Action Suit • A legal action on the behalf of all the people who have suffered the same injustice.

  5. Sample Complaint Letter

More Related