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HANDOUT NO 1 4

HANDOUT NO 1 4. & EMOTIONAL QUOTIENT. HAMZAH DENNY SUBAGYO 0857.30.11.55.22. TUJUAN PEMBELAJARAN. SETELAH MEMPEJARI SESSI INI MAHASISWA DAPAT :. Achieving Success Through Effective Business Communication. Effective Communication. Quicker problem solving Stronger decision making

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HANDOUT NO 1 4

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  1. HANDOUT NO 14 & EMOTIONAL QUOTIENT HAMZAH DENNY SUBAGYO 0857.30.11.55.22

  2. TUJUAN PEMBELAJARAN SETELAH MEMPEJARI SESSI INI MAHASISWA DAPAT :

  3. Achieving Success Through Effective Business Communication Excellence in Business Communication, 7e

  4. Effective Communication • Quicker problem solving • Stronger decision making • Increased productivity • Steadier work flow Excellence in Business Communication, 7e

  5. Effective Communication • Stronger business relationships • Clearer promotional materials • Enhanced professional image • Improved stakeholder response Excellence in Business Communication, 7e

  6. What Employers Expect • Organizing ideas and information • Presenting coherently and persuasively • Listening effectively • Communicating with diverse people Excellence in Business Communication, 7e

  7. What Employers Expect • Using communication technology • Mastering high-quality speaking and writing • Practicing business etiquette • Communicating ethically Excellence in Business Communication, 7e

  8. Characteristics of Effective Communication • Provide practical information • Give facts rather than impressions • Clarify and condense information • State precise responsibilities • Persuade and make recommendations Excellence in Business Communication, 7e

  9. Communication in Organizational Settings • Internal • Formal • Informal • External • Formal • Informal Excellence in Business Communication, 7e

  10. Internal Communication • Official structure • Formal chain of command • Up, down, across formal power lines • The grapevine • Informal networking • Unofficial lines of power Excellence in Business Communication, 7e

  11. External Communication • Formal contacts • Marketing • Public relations • Informal contacts • Employees • Managers Excellence in Business Communication, 7e

  12. The Communication Process • Sender has an idea • Sender encodes the idea • Sender transmits the message • Receiver gets the message • Receiver decodes the message • Receiver sends feedback Excellence in Business Communication, 7e

  13. Why Is Business Communication Unique? • Globalization and diversity • Information value • Pervasiveness of technology • Reliance on teamwork • New corporate structures • Communication barriers Excellence in Business Communication, 7e

  14. Globalization and Workforce Diversity • Products and markets • Business partnerships • Employees and executives Excellence in Business Communication, 7e

  15. Increasing Value of Business Information • Knowledge workers • Competitive insights • Customer needs • Regulations and guidelines Excellence in Business Communication, 7e

  16. Pervasive Technology • Enhancing communication • Using technology wisely • Maintaining your skills Excellence in Business Communication, 7e

  17. Evolving Organizations • Tall structures • Flatter structures • Flexible structures • Corporate cultures Excellence in Business Communication, 7e

  18. Reliance on Teamwork • Employee satisfaction • Overall flexibility • Responsiveness to competition Excellence in Business Communication, 7e

  19. Communication Barriers • Perception and language • Restrictive environments • Distractions • Deceptive tactics • Information overload Excellence in Business Communication, 7e

  20. Effective Communication • Minimize distractions • Consider the audience • Improve your skills • Give and get feedback • Apply business etiquette Excellence in Business Communication, 7e

  21. Using Business Communication Technology • Maintaining perspective • Improving productivity • Reconnecting with people Excellence in Business Communication, 7e

  22. Observing Business Communication Ethics • Unethical practices • Plagiarism • Selective misquoting • Misinterpreting numbers • Distorting visuals Excellence in Business Communication, 7e

  23. Making Business Choices • Ethical dilemma • Stakeholders • Conflicting loyalties • Difficult tradeoffs • Ethical lapse • Business pressures • Illegal choices • Unethical choices Excellence in Business Communication, 7e

  24. Ensuring Ethical Communication • Individual employees • Company leadership • Policies and procedures Excellence in Business Communication, 7e

  25. Communication Climate • Modify organizational structure • Facilitate feedback Excellence in Business Communication, 7e

  26. Ethical Communication • Recognize ethical choices • Make ethical choices • Motivate ethical choices Excellence in Business Communication, 7e

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