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ELECTRONIC RECORDKEEPING SYSTEMS & THEIR RELATIONSHIP TO KM

This paper by Mark Rogers, Director of Information Policy and IT Security at IP Australia, explores the intersection of electronic recordkeeping systems and knowledge management (KM). Tracing the origins of KM through various disciplines, it delves into the complexities of managing information quality, accessibility, and cultural challenges. Key topics include the importance of authenticity, reliability, and user experience in recordkeeping, as well as the behaviors of different employee groups regarding record creation and utilization. Strategies for effective integration and metrics for performance evaluation are also discussed.

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ELECTRONIC RECORDKEEPING SYSTEMS & THEIR RELATIONSHIP TO KM

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  1. ELECTRONIC RECORDKEEPING SYSTEMS & THEIR RELATIONSHIP TO KM Mark Rogers, Director Information Policy and IT Security, IP Australia

  2. Where did KM Come From People Management Quality Management Information Management Knowledge Management • Economics • Sociology • Psychology From: L.Prusak, IBM Systems Journal Vol. 40, No4, 2001

  3. ASHENa Sense-making Model Explicit, thing Artifacts Skills Heuristics Experience Natural Talent Databases, books, manuals, records ... Measured -quality, time etc Rules of thumb , self awareness Hard to manage ... cf apprentices What you recruit for ? Tacit, how From: David Snowden - KM Masterclass 2001

  4. Records & RK Systems • ISO 15489 • Government /NAA Requirements • Authenticity, Reliability, Integrity, Useability • Information in a context

  5. Challenges • Technical • Information access • Information durability • Discoverability • Information Quality

  6. Challenges • Cultural • Understanding your culture • Knowledge hoarding/ tribalism • Security Vs Sharing • WIIFM?

  7. RK Behaviours - Some Data

  8. RK Behaviours - Some Data • Most Likely to Create/Use Records • Employees -4-10 yrs experience • Least Likely to Create/Use Records • Contractors

  9. RK Behaviours - Some Data

  10. Changing Behaviours • Framework - link to strategic direction • Strategy, principles • Link outcomes & individual performance and development • Communicate • Monitor & Review • Metrics/Indicators (with care)

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