An Introduction to Human Services, 6th Edition

1. An Introduction to Human Services, 6th Edition Marianne Woodside and Tricia McClam

2. Chapter Six The Human Service Professional

3. Prepared by Ellen Carruth Chapter 6 (2) Who is the Helper:Motivations for Choosing a Helping Profession Desire to help others Desire for self-exploration Desire to exert control The experience of being helped

4. Prepared by Ellen Carruth Chapter 6 (2) Who is the Helper:Values and Helping Values: general guides to behavior that emerge as we learn and grow. Cultural influences Experiential influences Values provide a basis for choice. Values are the groundwork for creating a philosophy of helping.

5. Prepared by Ellen Carruth Chapter 6 (2) Who is the Helper:Values and Helping (continued) Common values in human services: Acceptance Tolerance Individuality Self-determination confidentiality

6. Prepared by Ellen Carruth Chapter 6 (2) Who is the Helper:Characteristics of the Helper Self-awareness Ability to communicate Empathy Responsibility/Commitment Flexibility

7. Prepared by Ellen Carruth Chapter 6 (2) Typology of Human Service Professionals: Categories of Workers Brammer & McDonald, 2003 Nonprofessional � helpers who offer unstructured assistance. Professional � helpers who offer structured assistance. Professional helpers Paraprofessional helpers Volunteers and peers

8. Prepared by Ellen Carruth Chapter 6 (2) Typology of Human Service Professionals: Categories of Workers (continued) Okun, 2002 Professional helpers � graduate level training Generalist human service workers � undergraduate level training Nonprofessional helpers � some training, little agency responsibility

9. Prepared by Ellen Carruth Chapter 6 (2) Typology of Human Service Professionals: The Human Service Professional Community and service occupations (counselors) Probation officers and correctional treatment specialists Social and human service assistants Social workers

10. Prepared by Ellen Carruth Chapter 6 (2) Typology of Human Service Professionals: Other Professional Helpers Physicians Psychiatrists Psychologists Social workers Counselors Mental health counselor Rehabilitation counselor

11. Prepared by Ellen Carruth Chapter 6 (2) Human Service Roles:Providing Direct Service Includes development of the helping relationship and face-to-face work with clients. Behavior changer Caregiver Communicator Crisis intervener Participant empowerer Teacher/educator

12. Prepared by Ellen Carruth Chapter 6 (2) Human Service Roles:Performing Administrative Work Managerial responsibilities include planning, linking clients to services, allocating resources, and evaluating. Broker Data manager Evaluator Facilitator of services Planner Report writer Resource allocator

13. Prepared by Ellen Carruth Chapter 6 (2) Human Service Roles:Working with the Community Advocate Community and service networker Community planner Consultant Mobilizer Outreach worker

14. Prepared by Ellen Carruth Chapter 6 (2) Human Service Roles:Frontline Worker or Administrator Frontline worker: Sees clients Coordinates appointments Intervenes in crisis situations Advocates for clients Attends staff meetings Writes case notes

15. Prepared by Ellen Carruth Chapter 6 (2) Human Service Roles:Frontline Worker or Administrator (continued) Administrator: Coordinates staff activities Reviews referrals Plans for admissions Gathers information Coordinates projects Documents referrals and complaint log

16. Prepared by Ellen Carruth Chapter 6 (2) Human Service Roles:Case Study The case of Carmen Rodriguez What motivates Carmen in her work? What do you think Carmen�s philosophy is? What are her values? Identify the professionals with whom Carmen works. What human services roles does Carmen play?