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Performance support @ Philips Lighting University

Performance support @ Philips Lighting University. Hans Ramaker. Philips Lighting University. September, 2013. What is Performance support Philips lighting University. Specialist. New Hire. Formal initial learning. Performance support. Curriculum Classroom Webcasts E-learning

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Performance support @ Philips Lighting University

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  1. Performance support@ Philips Lighting University Hans Ramaker Philips Lighting University September, 2013

  2. What is Performance supportPhilips lighting University Specialist New Hire Formal initial learning Performance support • Curriculum • Classroom • Webcasts • E-learning • Books • Continuous learning • Social media • Learning clips • Reference material Passport Fundamentals Professional

  3. Learning methods High Formal learning Performance support Value Low Novice Practitioner Expert

  4. Learning knowledge and skills Experience, practice skills Connecting with others, questions 70% On-the-job Self-study, courses, training Feedback 20% Formal 10%

  5. Learning knowledge and skills 70% On-the-job Feedback 20% Formal 10%

  6. Learning methods High Formal learning Performance support Value 10 20 70 20 70 Low 10 Novice Practitioner Expert

  7. PPM mid-year: 70:20:10

  8. Formal learning lecture efficiency

  9. Methods and tools we use Customer Research Formal learning Push Knowledge to be prepared Student Classroom Tests Presentations F2F training Develop Train the trainer Trainer Classroom Examinations Learning curriculum E-learning

  10. Study time New Products/year Study time 10

  11. Forget curve Knowledge gap Speed of business Learning time need Lean organization Info @ moment of need

  12. Methods and tools we use Performance support Pull smoother faster quicker cheaper Micro learning Social Media Mobile learning Learning snack Video clip Simulation Etc.

  13. Methods and tools we use Pull SME Performance support Push Pull ConnectUS PS user PS user PS user PS user PS user PS user PS user PS user Micro learning Social Media Mobile learning YouTube Simulation Etc. SAVO OneSource µ-learning Avano

  14. Performance support Internet 14

  15. Performance support Internet 15

  16. Performance support Intranet 16

  17. Performance support Intranet 17

  18. Performance support • Information based on your job, role, task, etc. • Smart tooling to support your performance • Knowledge at the moment of need Own 18

  19. Performance support Internet • Information based on your job, role, task, etc. • Smart tooling to support your performance • Knowledge at the moment of need Intranet Own

  20. Performance support Philips slide share Interactive books Best practice Social Media Road to success Philips E-learning Live Coaching Success Simulations Instruction video Learning clips Support tools Webcast E-books GPS Learning community Embedded Learning

  21. Performance support Answers Best practice Document Trics BO IL Help WEB session Simulation Presentation PoC Video Expert finder E-clips Online Course Bad practice Tips Questions 21

  22. Performance support • Dynamic Personal profile • Automatically create proposal • HR system • Online intranet usage • Online agenda • Communications • E-mail • Managed manually by user • Adjust manually • Approve 22

  23. Smart search

  24. Smart search KAM 1–3yrs

  25. Smart search KAM 1–3yrs Retail EMEA

  26. Support tools

  27. Support tools

  28. Intelligent Virtual Assistant Information @ moment of need Intranet Expert finder Connect-us E-mail Internet

  29. Global Performer Support + best practice + expert finder + learning snacks + recognition + skill certification + etc. GPS – Global Performer Support Welkom John Doe Open tasks: 3 Unread messages: 2 Recognition points: 83 • Philips Enlightened City

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