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Order Information and Tracking Guide for Sandvik Extranet Users

DESCRIPTION

This guide provides detailed instructions for navigating the order information section on the Sandvik Extranet. Users can search for pending orders using either customer order numbers or Sandvik order numbers. It covers processes for retrieving package and shipment information, viewing acknowledgments of orders, and accessing material composition certificates. Step-by-step guidance ensures users can efficiently manage their orders, highlighting key areas within the interface for easy navigation.

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Order Information and Tracking Guide for Sandvik Extranet Users

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Presentation Transcript

  1. h Extranet - Order information

  2. Order information 1 Choose Order search in the left frame menu, under Order service. 2

  3. Order service - order search 1 Choose supplier. 3 Possible to search for pending orders only. 2 Search by customer order number or Sandvik order number. 4 Click for search result. 3

  4. Order information - search results 2 Click on packed quantity to get package information (see page 6). 4 Click for New order search. 1 This is a list of all orders fulfilling your search criteria. Click on the Sandvik order number to see the A/O (next page). 3 Click for more search results. 4

  5. Acknowledgement of order 1 This is a copy of the A/O. Use this icon to get a printout of the A/O. 5

  6. Package information 1 Package information with links to Shipment information (page 7), Material composition and Certificates (pages 8-9). 6

  7. Shipment information I 1 Shipment information. 7

  8. Shipment information II 1 Shipment information. 2 Shipment information from freight forwarders connected to our system, link must be visible (see result next page). 8

  9. Shipment information III 1 Shipment information from freight forwarder. 9

  10. Certificates - search result 1 Click on the link to see the certificate (next page). 10

  11. Certificate 1This is a copy of the certificate. 11

  12. h Extranet - Order information

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