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### Emerging Trends in Information Systems: Course Overview and Key Insights ###

This course, led by Dr. James R. Coakley, delves into the dynamics of Information Systems (IS) and addresses contemporary challenges faced in the field. It covers essential topics such as IT frameworks, Enterprise Resource Planning (ERP), Knowledge Management (KM), and ethics in security. Students will engage with guest speakers from industry leaders, visit technology sites, and evaluate real-world cases, focusing on how these concepts impact organizations today. The course aims to provide actionable insights that can drive improvements and innovation in various business contexts. ###

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### Emerging Trends in Information Systems: Course Overview and Key Insights ###

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  1. OEMBAInformation Systems Course James R. Coakley PhD, Accounting Information Systems Minor in Statistics and Computer Science MBA BS, Math/Computer Science

  2. Course Topics • How derive? • Review course syllabi in other Executive Education MBA programs • ListServe for IS Educators • Discuss with area CIO’s and IS Executives • What should your peers know about IT? • Focus on emerging issues and trends • Where are we going vs where we have been

  3. Course Topics • Topical areas: • IT Framework – terminology • Enterprise-wide Systems • ERP • Knowledge Management • Extended Enterprise • SCM (briefly) • CRM • Management of IT • Security • Privacy and Ethics

  4. Schedule • Week 1: IT Basics and Framework • Guest Speaker: Ben Berry, CTO Providence • What’s going on in the wireless world? • Week 2: ERP • Guest Speaker: Barry Brunetto, Blount • In the middle of an SAP implementation • Week 3: Field Trip to Tektronix • Week 4: KM and CRM • Guest Speaker: Pat Booher, Siebel • What is CRM and why should you care? • Week 5: Security and Ethics • Guest Speaker: Michael Anderson, New Technologies, Inc • Corporate Identify Theft

  5. Evaluation • Individual Class Synopses • Focus on “take-aways” • How do these concepts and issues affect you? • Identify three different lessons from the class session that affects you and your organization • Discuss how your organization: • Could benefit from implementing new concept • Could benefit by not pursuing the concept

  6. Evaluation • Team Synopsis • 4 cases, multiple readings • 7 teams • Each team will be assigned two readings/cases to summarize • Reading: Overview reading and capture main points. Identify critical insights and lessons learned. • Case: Overview case and summarize critical issues • The class will use the case to discuss these issues, so the team should provide background on the issues – not solutions to the case • Each team member should present at least once • Teams must choose two different topics • Should not choose two ERP articles

  7. Case/Reading Assignments • Week 2: These are all ERP related • “Putting Enterprise into the Enterprise System”, HBR article • “The ABCs of ERP”, CIO paper • “Cisco” case • “Tektronix” case

  8. Case/Reading Assignments • Week 4: KM and CRM • “Data to Knowledge to Results” • “Eleven Deadliest Sins of Knowledge Management” • “What is Your Strategy for Managing Knowledge” • “A Framework for CRM” • “Buckman Laboratories” case • “Bush Boake Allen” case

  9. Case/Reading Assignments • Week 5: Security, Ethics, and Wrapup • “Management’s Role in Information Security” • “Emerging Issues in Ethics” • “Electronic Monitoring” • “Assessing Your Organization’s Innovation Capabilities”

  10. Synopsis Allocation • Please provide ordered list of top 5 choices for your team • Please indicate week and article.

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