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Effective Communication Strategies for Workplace Safety Management

This presentation, extracted from the 2005 Mines Safety Roadshow, outlines essential communication strategies for enhancing workplace safety. It emphasizes the importance of documented communication through emails, meetings, and directives to ensure clarity and accountability. The presentation covers various types of communication, including verbal and documented methods, highlighting the role of managers, supervisors, and employees in maintaining effective communication lines. Resources for further information and training options are also provided to support implementation in non-commercial settings.

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Effective Communication Strategies for Workplace Safety Management

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  1. Please read this before using presentation • This presentation is extracted from content presented at the 2005 Mines Safety Roadshow held in October 2005 • It is made available for non-commercial use (eg toolbox meetings) subject to the condition that the PowerPoint file is not altered without permission from Resources Safety • Supporting resources, such as brochures and posters, are available from Resources Safety • For resources, information or clarification, please contact: ResourcesSafety@docep.wa.gov.au or visit www.docep.wa.gov.au/ResourcesSafety

  2. Toolbox presentation: Communication strategies October 2005

  3. What is a communication strategy? • A set of rules • Agreed document • An understanding • A method of improvement • Dispute resolution point

  4. Types of communication • Verbal • talking to each other • Documented • letters, emails • minutes of meetings • instruction books etc. • Directives • must-do processes and procedures

  5. Communication line • Manager • Supervisors • Safety and health representatives • Employees and in reverse order

  6. Verbal • Talking directly to the person (supervisor, employee, manager) • No true record kept of discussions • When passed up or down the management line, information can become distorted • Emotions can distort discussions • Becomes informal and can be ignored

  7. Documented • Provides written evidence of requests and discussions • Can be given timeframe and person for action • Legislation requires management to answer on how it will deal with the issue • Stays on minutes until actioned

  8. Directives • Procedure that must be followed • Are the safest at the time of issue • May be updated as required

  9. Meetings • Tool box meetings • Safety and health committee meetings • Impromptu meetings • Pre-job special task meetings • Post-job special task meetings • Monthly business meetings

  10. Documented minutes • Minutes allow: • all items discussed to be documented • an item to have a person identified as responsible for the action to be taken • an item to have an action timeframe • an item to stay on the minutes until addressed

  11. What can assist you? • Training • Management commitment • Safety and health representatives • Safety and health committee • Meetings

  12. Training • Request training when deficiencies are recognised • Training is not just formal SHR training • Training is not just for SHRs • Training may include: • negotiation skills • minute taking • report writing • investigation skills

  13. What’s in a good communications strategy? • An introduction – where and to whom does it apply? • Reason for the strategy • Objective of the strategy • Methods of communication • Timelines for introduction • Evaluation and review program • Commitment

  14. A strategy at your workplace • Ask: • do we need it? • what will it do? • when can we get it? • where can we get it? • will we need training? • Where can we get examples? • Go onto the internet and type “communication strategy” and “workplace” into your search engine – there’s lots of publicly available information that can be used as a starting point

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