Housing in my Backyard: A Municipal Guide for Responding to NIMBY

1. Housing in my Backyard:A Municipal Guide for Responding to NIMBY ABOUT THIS PRESENTATION The Guide was produced by ACT (Affordability and Choice Today). Act is an initiative that provides practical information and grants to improve planning and building regulations to lower the cost of housing and increase housing options. Grants are provided to local teams made up of municipalities, builders and housing stakeholders. Projects that address NIMBY may be eligible for funding. ACT is funded by CMHC and administered by FCM in partnership with CHBA and CHRA. �Housing in My Backyard: A Municipal Guide for Responding to NIMBY� is geared to municipal staff and politicians. It offers ways in which municipalities can prepare themselves for NIMBY opposition, focussing on tools and techniques that have proven successful in gaining community acceptance. You can download the guide along with this presentation from ACT website at www.actprogram.com The guide on NIMBY is based on one-on-one interviews with more than 30 planners, municipal politicians, housing advocates, development consultants, other municipal staff, and citizens as well as a literature review of other toolkits available in Canada and US. {Note to speaker: This slide deck may be customized to suit your knowledge and the interests of your audience. You may add, delete or amend content as required.} ABOUT THIS PRESENTATION The Guide was produced by ACT (Affordability and Choice Today). Act is an initiative that provides practical information and grants to improve planning and building regulations to lower the cost of housing and increase housing options. Grants are provided to local teams made up of municipalities, builders and housing stakeholders. Projects that address NIMBY may be eligible for funding. ACT is funded by CMHC and administered by FCM in partnership with CHBA and CHRA. �Housing in My Backyard: A Municipal Guide for Responding to NIMBY� is geared to municipal staff and politicians. It offers ways in which municipalities can prepare themselves for NIMBY opposition, focussing on tools and techniques that have proven successful in gaining community acceptance. You can download the guide along with this presentation from ACT website at www.actprogram.com The guide on NIMBY is based on one-on-one interviews with more than 30 planners, municipal politicians, housing advocates, development consultants, other municipal staff, and citizens as well as a literature review of other toolkits available in Canada and US. {Note to speaker: This slide deck may be customized to suit your knowledge and the interests of your audience. You may add, delete or amend content as required.}

2. Overview of presentation The presentation will highlight the main points made in the guide. It will outline the purpose of the guide, what is NIMBY, common concerns and strategies to gain acceptance.The presentation will highlight the main points made in the guide. It will outline the purpose of the guide, what is NIMBY, common concerns and strategies to gain acceptance.

3. Why a Guide for Municipal Officials? WHY A GUIDE FOR MUNICIPAL OFFICIALS? In a survey conducted by CMHC, municipalities of all sizes identified NIMBY as the top regulatory barrier to affordable housing and to infill development. The purpose of this Guide is to help municipalities with gaining community acceptance for sound housing developments, whether in response to residential intensification, secondary suites or publicly sponsored non-profit, supportive, lower-end-of-market or other forms of �affordable housing.� It is hoped that users of this Guide will find strategies that suit their communities and that will help them in supporting good housing developments, even when community opposition persists. WHY A GUIDE FOR MUNICIPAL OFFICIALS? In a survey conducted by CMHC, municipalities of all sizes identified NIMBY as the top regulatory barrier to affordable housing and to infill development. The purpose of this Guide is to help municipalities with gaining community acceptance for sound housing developments, whether in response to residential intensification, secondary suites or publicly sponsored non-profit, supportive, lower-end-of-market or other forms of �affordable housing.� It is hoped that users of this Guide will find strategies that suit their communities and that will help them in supporting good housing developments, even when community opposition persists.

4. Definition What is NIMBY? In a document called �Gaining Community Acceptance of Affordable Housing Projects and Homeless Shelters� CMHC defined NIMBY as �The protectionist attitudes and exclusionary / oppositional tactics used by community groups facing an unwelcome development in their neighbourhood.� It�s all about fear of change, which, is a reaction that can be expected Of course NIMBY reactions not only relate to housing developments but housing is the focus of this Guide -- although many strategies outlined in the guide could be used for gaining acceptance for non housing issues. NIMBY is not new, but NIMBYists are getting better organized and �professional� with the use of internet and rapid communication therefore it is important to be well prepared for NIMBY opposition to gain community acceptance for sound housing development.What is NIMBY? In a document called �Gaining Community Acceptance of Affordable Housing Projects and Homeless Shelters� CMHC defined NIMBY as �The protectionist attitudes and exclusionary / oppositional tactics used by community groups facing an unwelcome development in their neighbourhood.� It�s all about fear of change, which, is a reaction that can be expected Of course NIMBY reactions not only relate to housing developments but housing is the focus of this Guide -- although many strategies outlined in the guide could be used for gaining acceptance for non housing issues. NIMBY is not new, but NIMBYists are getting better organized and �professional� with the use of internet and rapid communication therefore it is important to be well prepared for NIMBY opposition to gain community acceptance for sound housing development.

5. NIMBY: ACT Cases Projects that address NIMBY may be eligible for an ACT grant; here a 4 sample projects sponsored by ACT. King�s Square Non-Profit Housing in Charlottetown, developed a management strategy to deal with NIMBY opposition to a homeless shelter, based on a study of people�s attitudes towards social housing. District of North Vancouver gained acceptance for secondary suites in single family zones based on research related to demographics of future and current residents and an analysis of types of complaints/concerns Toronto, NUC-TUCT Non-Profit Housing Created an innovative parking plan to address residents� concerns and meet the requirement for ground-level units. Region of Peel Housing Opportunity Centre Developed an education package, including a video, on affordable housing projects, based on residents� perceptions, attitudes, and worries about affordable housing in their neighbourhood. Details of these case studies are available on the ACT website. �Projects that address NIMBY may be eligible for an ACT grant; here a 4 sample projects sponsored by ACT. King�s Square Non-Profit Housing in Charlottetown, developed a management strategy to deal with NIMBY opposition to a homeless shelter, based on a study of people�s attitudes towards social housing. District of North Vancouver gained acceptance for secondary suites in single family zones based on research related to demographics of future and current residents and an analysis of types of complaints/concerns Toronto, NUC-TUCT Non-Profit Housing Created an innovative parking plan to address residents� concerns and meet the requirement for ground-level units. Region of Peel Housing Opportunity Centre Developed an education package, including a video, on affordable housing projects, based on residents� perceptions, attitudes, and worries about affordable housing in their neighbourhood. Details of these case studies are available on the ACT website. �

6. Strategies: Five Main Themes Five themes help to cluster the strategies, but of course there is some overlap Guide includes 32 strategies/techniques, along with 7 case studies to illustrate recent municipal experience No one strategy will work: rather a mix of tools and techniques adapted to your community is called for Five themes help to cluster the strategies, but of course there is some overlap Guide includes 32 strategies/techniques, along with 7 case studies to illustrate recent municipal experience No one strategy will work: rather a mix of tools and techniques adapted to your community is called for

7. Common Concerns the World Over Sometimes objections are predictable. It�s good to be well-prepared to counter these concerns: some have become urban myths. Sometimes objections are predictable. It�s good to be well-prepared to counter these concerns: some have become urban myths.

8. Common Concerns� and How to Respond These are not in any particular order: Property Values: One of most commonly expressed concerns and 25/26 studies conclude no impact on property values (OntarioHomecoming Coalition and BC �Towards More Inclusive Neighbourhoods�) Density and traffic: not necessarily and shouldn�t happen with good planning processes if proposal meets municipal standards; residents of higher density buildings near good transit service will often have lower car ownweship. Also related to we don�t want more people parking on �our� streets. Density and Services: On the contrary, infill and intensification use services more efficiently than greenfield. Think about threats of school closures in downtown neighbourhoods because there aren�t enough children. Build housing and fill schools! Fit in: No one has to ask permission to live in a neighbourhood � this is discriminatory and often, future residents of affordable housing are already in the neighbourhood, just paying way too much rent Neigbourhood Character: Affordable housing must comply with the same building restrictions and design standards as market-rate housing; good design should enhance not detract from the neighbourhood. Techniques that include building setbacks, height limits, street-level uses, varying facades. Crime: Ontario studies have shown that neighbours of residents in supportive housing have few complaints about safety. This has been backed up by work done in Vancouver. Also Oscar Neuman (defensible space theory - 1972) ground-breaking work shows design and public space is more significant than income levels or density when it comes to crime Fair share: discriminatory & against the law. Municipalities with strategic housing plans address this by describing how a range of neighbourhoods can accommodate social, supportive, affordable housing These are not in any particular order: Property Values: One of most commonly expressed concerns and 25/26 studies conclude no impact on property values (OntarioHomecoming Coalition and BC �Towards More Inclusive Neighbourhoods�) Density and traffic: not necessarily and shouldn�t happen with good planning processes if proposal meets municipal standards; residents of higher density buildings near good transit service will often have lower car ownweship. Also related to we don�t want more people parking on �our� streets. Density and Services: On the contrary, infill and intensification use services more efficiently than greenfield. Think about threats of school closures in downtown neighbourhoods because there aren�t enough children. Build housing and fill schools! Fit in: No one has to ask permission to live in a neighbourhood � this is discriminatory and often, future residents of affordable housing are already in the neighbourhood, just paying way too much rent Neigbourhood Character: Affordable housing must comply with the same building restrictions and design standards as market-rate housing; good design should enhance not detract from the neighbourhood. Techniques that include building setbacks, height limits, street-level uses, varying facades. Crime: Ontario studies have shown that neighbours of residents in supportive housing have few complaints about safety. This has been backed up by work done in Vancouver. Also Oscar Neuman (defensible space theory - 1972) ground-breaking work shows design and public space is more significant than income levels or density when it comes to crime Fair share: discriminatory & against the law. Municipalities with strategic housing plans address this by describing how a range of neighbourhoods can accommodate social, supportive, affordable housing

9. Common concerns�and how to respond OHRC, Report on the Consultation on human rights and rental housing in Ontario�, Jul 2008: The Ontario Human Rights Commission has come out with this explicit statement against NIMBYism where it interferes with a person�s right to housing: �NIMBY opposition to affordable housing projects can violate the Code when it results in changes to existing planning processes, barriers to access to housing or exposes proposed residents to discriminatory comment or conduct�. Discrimination would arise, for instance, if additional public meetings or amendments to the planning process were imposed on a housing proposal solely because of the characteristics of the future residents (eg. - youth or older people, persons in receipt of social assistance, or people with disabilities including mental illnesses). Ontario Human Rights Commission, �Report on the consultation on human rights and rental housing in Ontario , July 2008, p. 78. OHRC, Report on the Consultation on human rights and rental housing in Ontario�, Jul 2008: The Ontario Human Rights Commission has come out with this explicit statement against NIMBYism where it interferes with a person�s right to housing: �NIMBY opposition to affordable housing projects can violate the Code when it results in changes to existing planning processes, barriers to access to housing or exposes proposed residents to discriminatory comment or conduct�. Discrimination would arise, for instance, if additional public meetings or amendments to the planning process were imposed on a housing proposal solely because of the characteristics of the future residents (eg. - youth or older people, persons in receipt of social assistance, or people with disabilities including mental illnesses). Ontario Human Rights Commission, �Report on the consultation on human rights and rental housing in Ontario , July 2008, p. 78.

10. Apply the Law: Legislative Frameworks Housing development takes place within a defined legislative framework, ranging from international through to local laws Apart from human rights legislation, there are planning acts, building codes, and provincial requirements for building a variety of housing options including subsidized housing. Canada is a signatory to the international convention on the right to adequate housing. And Ontario Human Rights Commission has examined this fully and explicitly states that NIMBYism is a violation when it interferes with a person�s right to housing. Despite laws prohibiting discrimination, discriminatory practices still exist. For example many municipalities restrict the kind of new housing allowed in a central neigbourhoods not permitting multiples. Housing development takes place within a defined legislative framework, ranging from international through to local laws Apart from human rights legislation, there are planning acts, building codes, and provincial requirements for building a variety of housing options including subsidized housing. Canada is a signatory to the international convention on the right to adequate housing. And Ontario Human Rights Commission has examined this fully and explicitly states that NIMBYism is a violation when it interferes with a person�s right to housing. Despite laws prohibiting discrimination, discriminatory practices still exist. For example many municipalities restrict the kind of new housing allowed in a central neigbourhoods not permitting multiples.

11. Good Practices: Legislative Frameworks Five legislative strategies are suggested. You may also have to deal with discrimination amongst your colleagues.Five legislative strategies are suggested. You may also have to deal with discrimination amongst your colleagues.

12. Toronto� s Zero Tolerance Policy This is a component of Toronto Housing� Opportunity for All approved August 2009 with the aim : �to guide City Council and staff in helping those who face challenges finding affordable housing� For many years, Toronto�s Affordable Housing Committee has had a zero-tolerance policy regarding discriminatory remarks made at public meetings, and the Chair (city Councillor) opens all meetings the same way: �This Committee and City Council are dedicated to enhancing the social and economic well-being of Toronto through the creation and preservation of affordable housing. To that end, we support an individual�s fundamental right to housing without discrimination as protected under Ontario�s Human Rights Code. I would ask any deputants to stick to the facts as they relate to the substance of the proposal, as I will not entertain comments which are based on prejudices or discrimination against future residents. � This committee is determined to confront NIMBY-ism whenever and wherever it arises. We will not allow ignorance or prejudice to block the right of individuals and families to live in affordable housing in any corner of our great City.� This is a component of Toronto Housing� Opportunity for All approved August 2009 with the aim : �to guide City Council and staff in helping those who face challenges finding affordable housing� For many years, Toronto�s Affordable Housing Committee has had a zero-tolerance policy regarding discriminatory remarks made at public meetings, and the Chair (city Councillor) opens all meetings the same way: �This Committee and City Council are dedicated to enhancing the social and economic well-being of Toronto through the creation and preservation of affordable housing. To that end, we support an individual�s fundamental right to housing without discrimination as protected under Ontario�s Human Rights Code. I would ask any deputants to stick to the facts as they relate to the substance of the proposal, as I will not entertain comments which are based on prejudices or discrimination against future residents. � This committee is determined to confront NIMBY-ism whenever and wherever it arises. We will not allow ignorance or prejudice to block the right of individuals and families to live in affordable housing in any corner of our great City.�

13. Open the Toolbox: Planning Tools Re: affordable housing or infill and intensification - use planning tools strategically to facilitate broader acceptance of controversial proposals, and at the same time, to remove barriers to new development. � Take advantage of expertise/experience of developers who will build housing, and people or agencies who will benefit most from such housing. View these planning tools through the lens of a supportive or affordable housing provider, or infill developer, and consider some of the following good practices. Re: affordable housing or infill and intensification - use planning tools strategically to facilitate broader acceptance of controversial proposals, and at the same time, to remove barriers to new development. � Take advantage of expertise/experience of developers who will build housing, and people or agencies who will benefit most from such housing. View these planning tools through the lens of a supportive or affordable housing provider, or infill developer, and consider some of the following good practices.

14. Good Practices: Planning Tools Create an overall housing strategy for the municipality, addressing the need and demand for different types of housing, such as lower-end market, social and special needs housing. For example, Montr�al adopted a strategy in 2005 for the inclusion of affordable housing in new residential projects: the central idea is to encourage social mix within neighbourhoods (but a relatively homogeneous population at building level). Develop a policy for affordable and/or supportive housing throughout the municipality in all neighbourhoods. Establish as-of-right zoning to implement strategies for housing affordability throughout the municipality. Identify residential areas, based on planning guidelines, to permit as-of-right zoning for supportive housing and/ or higher-density housing. Carry out long-term planning (Official Plans, Official Community Plans, Master Community Plans) in an integrated fashion, making effective links between infrastructure and land use, and in particular the links between greater density and public transit. Establish policies for infill and intensification with design guidelines to ensure the integration of new development with the existing urban form as well as the enhancement of the public realm. Create an overall housing strategy for the municipality, addressing the need and demand for different types of housing, such as lower-end market, social and special needs housing. For example, Montr�al adopted a strategy in 2005 for the inclusion of affordable housing in new residential projects: the central idea is to encourage social mix within neighbourhoods (but a relatively homogeneous population at building level). Develop a policy for affordable and/or supportive housing throughout the municipality in all neighbourhoods. Establish as-of-right zoning to implement strategies for housing affordability throughout the municipality. Identify residential areas, based on planning guidelines, to permit as-of-right zoning for supportive housing and/ or higher-density housing. Carry out long-term planning (Official Plans, Official Community Plans, Master Community Plans) in an integrated fashion, making effective links between infrastructure and land use, and in particular the links between greater density and public transit. Establish policies for infill and intensification with design guidelines to ensure the integration of new development with the existing urban form as well as the enhancement of the public realm.

15. Richmond Hill: Intensifying the Suburbs A number of municipalities have undertaken planning and / or housing strategies that address specific housing development needs. The guide highlights three case studies (Montr�al Strategy for the Inclusion of Affordable Housing), Vancouver Supportive Housing Strategy, and this one, People Plan Richmond Hill (pop 182,000) : Town of Richmond Hill is a fast growing suburb north of Toronto. Ontario�s Places to Grow Act, requires a minimum of 40% of all growth to come through intensification and infill. This is a city where residents typically voice concerns about building heights, shadowing, and neighbourhood character, municipal officials face a number of challenges in meeting this provincial requirement. Since 2007, staff conducted wide range of visioning and planning processes equipped with good data and visuals to help residents visualize different types of built forms and densities and gain acceptance for intensification.A number of municipalities have undertaken planning and / or housing strategies that address specific housing development needs. The guide highlights three case studies (Montr�al Strategy for the Inclusion of Affordable Housing), Vancouver Supportive Housing Strategy, and this one, People Plan Richmond Hill (pop 182,000) : Town of Richmond Hill is a fast growing suburb north of Toronto. Ontario�s Places to Grow Act, requires a minimum of 40% of all growth to come through intensification and infill. This is a city where residents typically voice concerns about building heights, shadowing, and neighbourhood character, municipal officials face a number of challenges in meeting this provincial requirement. Since 2007, staff conducted wide range of visioning and planning processes equipped with good data and visuals to help residents visualize different types of built forms and densities and gain acceptance for intensification.

16. Richmond Hill: Intensifying the Suburbs Staff are positive about the potential lasting effects of this planning process, but also realistic in acknowledging that they haven�t cured NIMBY. They identified these lessons. Residents� good experience with VIVA, regional transportation system, made the link between transit and intensification easier to accept. Staff are positive about the potential lasting effects of this planning process, but also realistic in acknowledging that they haven�t cured NIMBY. They identified these lessons. Residents� good experience with VIVA, regional transportation system, made the link between transit and intensification easier to accept.

17. Listen: Community Engagement Lots of extra resources in libraries and management schools about what makes effective public participation 2006 CMHC study (�Gaining Community Acceptance of Affordable Housing Projects and Homeless Shelters�, 2006) reinforced importance of good engagement strategies to gain community acceptance (based on 50 case studies undertaken with HRSCDC): - A clear emphasis on communication, with recommendations related to community engagement (open, early, frequent, clear, and accurate) and use of the media to drive positive messages. Lots of extra resources in libraries and management schools about what makes effective public participation 2006 CMHC study (�Gaining Community Acceptance of Affordable Housing Projects and Homeless Shelters�, 2006) reinforced importance of good engagement strategies to gain community acceptance (based on 50 case studies undertaken with HRSCDC): - A clear emphasis on communication, with recommendations related to community engagement (open, early, frequent, clear, and accurate) and use of the media to drive positive messages.

18. Good Practices: Community Engagement 11 strategies on community engagement In linking to municipality�s Vision or other plans, you connect to the Big Picture for the city/town as a whole To be well-prepared, Know your facts Anticipate objections Know the neighbourhood�s history of development Experts might include community policy officers 11 strategies on community engagement In linking to municipality�s Vision or other plans, you connect to the Big Picture for the city/town as a whole To be well-prepared, Know your facts Anticipate objections Know the neighbourhood�s history of development Experts might include community policy officers

19. Montr�al: Saint-Eug�ne Seniors Residence This is one of 3 cases related to engagement (also Wychwood Barns, Toronto, West Vancouver Community Dialogue on Neighbourhood Character) R�sidence Saint-Eug�ne, developed by the Montr�al Housing Society, is a non-profit housing development with 156 units for low-income seniors (75% in core need). It includes new construction and the adaptive reuse of the church and presbytery. Montr�al had an information meeting, even though their Charter allows for rezoning for social housing without public consultation - and 70 noisy objectors came out to oppose the development, citing concerns over height, density, scale, traffic, loss of trees, building materials and obstruction of views. The extent and nature of NIMBY concerns voiced at the meeting had been largely unanticipated. Changes made as a result of consultation included: - reduced # parking spaces - More trees saved - Enhanced landscaping - 7 more units allowed (Is this an example of �When good NIMBY happens�?) This is one of 3 cases related to engagement (also Wychwood Barns, Toronto, West Vancouver Community Dialogue on Neighbourhood Character) R�sidence Saint-Eug�ne, developed by the Montr�al Housing Society, is a non-profit housing development with 156 units for low-income seniors (75% in core need). It includes new construction and the adaptive reuse of the church and presbytery. Montr�al had an information meeting, even though their Charter allows for rezoning for social housing without public consultation - and 70 noisy objectors came out to oppose the development, citing concerns over height, density, scale, traffic, loss of trees, building materials and obstruction of views. The extent and nature of NIMBY concerns voiced at the meeting had been largely unanticipated. Changes made as a result of consultation included: - reduced # parking spaces - More trees saved - Enhanced landscaping - 7 more units allowed (Is this an example of �When good NIMBY happens�?)

20. Montr�al Saint-Eug�ne Seniors Residence Lessons learned from Saint-Eug�ne ResidenceLessons learned from Saint-Eug�ne Residence

21. Learn: Education Tools Note: Photo is from West Vancouver dialogue Don�t go out and say you are educating the public: it�s a two way street Education tools can be used: 1) generally, proactively where you can describe provincial and local policies and communicate the inter-relatedness of municipal decisions in a �conflict free� atmosphere ; or 2) on a site specific proposal Note: Photo is from West Vancouver dialogue Don�t go out and say you are educating the public: it�s a two way street Education tools can be used: 1) generally, proactively where you can describe provincial and local policies and communicate the inter-relatedness of municipal decisions in a �conflict free� atmosphere ; or 2) on a site specific proposal

22. Good Practices: Educational Four strategies and of course don�t forget to use a wide variety of techniques . People learn in different ways: visual, audio, etc Emphasize importance of site visits: nothing beats seeing something similar built and on the ground Four strategies and of course don�t forget to use a wide variety of techniques . People learn in different ways: visual, audio, etc Emphasize importance of site visits: nothing beats seeing something similar built and on the ground

23. Ottawa Planning Primer Ottawa case study � planning courses open to everyone To help residents become more aware of, and more involved in, the land-use planning process. The program is a series of free half-day courses The core courses, called Primer I and Primer II, describe the legislative and policy basis under which land-use planning decisions are made, the way policy documents are amended and how to make a development application. Specialized issues are addressed in elective courses and address topics such as: transit planning, the Ontario Municipal Board, urban design and heritage planning. They are so popular that residents are often on �waiting lists� to participate.Ottawa case study � planning courses open to everyone To help residents become more aware of, and more involved in, the land-use planning process. The program is a series of free half-day courses The core courses, called Primer I and Primer II, describe the legislative and policy basis under which land-use planning decisions are made, the way policy documents are amended and how to make a development application. Specialized issues are addressed in elective courses and address topics such as: transit planning, the Ontario Municipal Board, urban design and heritage planning. They are so popular that residents are often on �waiting lists� to participate.

24. Ottawa Planning Primer This won�t prevent NIMBY but at least give residents a better understanding of how planning decisions are made and how they affect more than just one neighbourhoodThis won�t prevent NIMBY but at least give residents a better understanding of how planning decisions are made and how they affect more than just one neighbourhood

25. Follow up: Implement and Monitor The area of monitoring is often an activity municipalities neglect � many don�t have resources to carry this out, but this is important in order to build an inventory of local examples. Studies reveal that a key element in successful counter-NIMBY strategies is the presentation of evidence drawn from successfully integrated housing developments within a community.  Examples of affordable housing developments or mid rise apartment buildings that fit into the neighbourhood and enhance property values are a good �selling point� Four strategies to consider: Identify data and information easily collected and tracked Tie in with existing municipal monitoring programs Supplement technical info with visual or audio records Draw on local success stories in future controversial proposals The area of monitoring is often an activity municipalities neglect � many don�t have resources to carry this out, but this is important in order to build an inventory of local examples. Studies reveal that a key element in successful counter-NIMBY strategies is the presentation of evidence drawn from successfully integrated housing developments within a community. Examples of affordable housing developments or mid rise apartment buildings that fit into the neighbourhood and enhance property values are a good �selling point� Four strategies to consider: Identify data and information easily collected and tracked Tie in with existing municipal monitoring programs Supplement technical info with visual or audio records Draw on local success stories in future controversial proposals

26. You can download the guide along with this presentation from the ACT website at www.actprogram.com. You can order a free paper copy of the guide (in English or French) through info@actprogram.com. You can download the guide along with this presentation from the ACT website at www.actprogram.com. You can order a free paper copy of the guide (in English or French) through info@actprogram.com.