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Quality Management Systems: A Comparison of GE Energy & Škoda Power

Quality Management Systems: A Comparison of GE Energy & Škoda Power. Katarina Hranaiova Christina Gasserova Jessica McKennaova SPRING 2007. Outline. Intro to QMS Š koda Power GE Energy Comparison Conclusion. QMS. Globalization Universal c ompetition

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Quality Management Systems: A Comparison of GE Energy & Škoda Power

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  1. Quality Management Systems: A Comparison of GE Energy & Škoda Power Katarina Hranaiova Christina Gasserova Jessica McKennaova SPRING 2007

  2. Outline • Intro to QMS • Škoda Power • GE Energy • Comparison • Conclusion

  3. QMS Globalization Universal competition Only the best products & services can prevail QUALITY = DIFFERENTIATION

  4. QMS • Total Quality Management • An organization-wide approach that focuses on producing high-quality goods and services • Product Quality • Focus on the requirements of the customer • Process Quality • Production of error-free products

  5. Elements of TQM • Leadership • Vision, planning & communication • Employee Involvement • Receive input from those nearest to problems • Product/Process Excellence • Continuous improvement • Customer Focus • Customers’ perception of quality

  6. Škoda Power a.s. • Leading European supplier of modern systems, components, and services in the field of design and manufacturing of power generation equipment

  7. Škoda Power a.s. TQM EN ISO 9001:2000 • Integrated quality management system EN ISO 14001:2004 • Environmental management system

  8. GE Power • Reliable, efficient products and services for the energy industry • Works with businesses and authorities that generate, transmit, or use electricity • Operates in all of the following energy sectors: • Coal, oil, natural gas and nuclear energy, as well as with renewable resources such as water and wind energy

  9. GE Power • Six Sigma • ISO 9001:2000 • Quality management systems • Ranked among the top global corporations that consider environment protection as part of their core values

  10. Similarities • Škoda adopted Six Sigma when working with GE on turbine project • Environmental focus (ISO 14001) • Identify problems before them become an issue • Innovation & continuous improvement • 4 Elements of TQM • Leadership • Employee involvement • Product/process excellence • Customer focus

  11. Differences • Different scale, scope, & strategy • Measurement tools • GE more statistical • Awards • USA: Malcolm Baldrige National Quality Award • Europe: European Quality Award • CZ:Czech Republic National Quality Award

  12. Conclusion • Quality has many dimensions • Globalization = increased focus on quality • GE & Škoda industry leaders in QMS

  13. Thank you for your attention AnyQuestions?

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