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xoserve Update

xoserve Update. IAD Enhancements. Single User Log On. Objective is to improve IAD security Issues and implications Consider implications of local (to user) network failure Web browser discrepancies Previous meeting two actions Customers to feedback on time out option – no replies

samuel-hodge
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xoserve Update

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Presentation Transcript

  1. xoserve Update

  2. IAD Enhancements

  3. Single User Log On • Objective is to improve IAD security • Issues and implications • Consider implications of local (to user) network failure • Web browser discrepancies • Previous meeting two actions • Customers to feedback on time out option – no replies • xoserve to explore forced log out option • Next slides outline forced log out option

  4. Single User Log On – Forced Logout • This solution allows a ‘secondary’ session to force the ‘primary’ session to close, in instances of • Network Failure • Unclean logout • This solution will be developed in the Application Code and will be a universal solution regardless of which type or version of web browser is used to access the IAD Service • Introduction of a ‘Logout’ button • PFD on the next slide will explain the principle of this functionality

  5. Single User Log on Restriction Start – Primary session logged into the IAD Service Secondary session opened Primary Session already in use? Display Message to Secondary Session being opened: In clicking OK you are confirming that you are the legitimate user of this account and that the previous session opened will be terminated to allow you access to this service. If you are not the legitimate owner of this account, please click on the CANCEL option/link to be navigated back to the IAD service log in screen. Secondary Session clicked on Cancel Secondary Session clicked on OK • Logoff Primary Session • Alert ‘This session has been logged out of the IAD Service by a Secondary session being opened. Please click on the ‘OK’ button to be navigated back to the IAD service log in screen’ appears for Primary session when a transaction is attempted to be executed. • Re-directs to IAD Login screen once he clicks on ‘OK’ • Login Secondary session (Logged in and becomes the Primary session) • Capture Secondary session login time. • Re-direct Secondary session to ‘Access to Data’ screen. Re-direct to IAD Login screen. Please note that once the Secondary session will become the Primary session once the original Primary session has been logged out.

  6. Single User Log on - Screen Prints

  7. Single User Log on - Screen Prints

  8. Single User Log on - Screen Prints

  9. Single User Log on - Screen Prints

  10. Self Service User Password Reset Functionality • This was rejected at last meeting • Why back on the agenda? • Potential to reduce help desk costs • Overcome issues around password resets • Less User downtime waiting for resets • Improved security • Customer issues? • Not as easy to pass current accounts on to new starters under this regime • However, LSO’s can request resetting of password and security questions for new starters • Security questions

  11. Self Service User Password Reset Questions • Which three of the highlighted questions do you want? • Mother’s maiden name? • Birth month? • Place of birth? • First school attended? • Last school attended? • Shoe size? • Father’s first name? • Mother’s first name? • What is your favourite hobby? • Or do you just want an open numeric and text box to put in what you want?

  12. Proposed Next Steps • xoserve to start developing changes to the IAD Service • Target date for implementation of IAD Service changes during this October 2008

  13. Operational Update

  14. Telephone Service Line

  15. IAD Service Line

  16. Email Report Service Line

  17. Portfolio Reports Reports sent in the month (forecast 80) Performance standard June 110 May 104 1 report x 11 sent late April 83

  18. AQ Enquiries

  19. IAD Account Transaction Volumes • Larger than anticipated volumes has led to unsatisfactory performance • Unacceptable response times • Inconsistent resolution • 875 resets still outstanding • Escalated with service provider • Focus on rectification this week

  20. ACS Review

  21. ACS Revision • Asked to review ACS by Ofgem • Ensure services continue to be cost reflective • Reviewing costs, demand and projected forecast for rest of this financial year • Intention is to append the ACS with a report which will include points raised by Ofgem including • Demand for services • Cost reflectivity • Methodology • Treatment of any over recovery

  22. ACS Revision Timeline • Work underway by xoserve • Written to customers asking for revised forecasts July August September 1st Oct xoserve review Network and Customers consultation on ACS appendix and any proposed price changes Ofgem consultation period

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