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Jeff Hawn

Jeff Hawn. The Evolving IT Enterprise. Agenda. Our Evolution. The Evolving IT Enterprise. Helping Your Business Evolve. Our Accomplishments. Where We’re Headed. How We Evolved?. Customer Relevance. Product Investment. Portfolio Balance. Operations Focused.

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Jeff Hawn

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  1. Jeff Hawn The Evolving IT Enterprise

  2. Agenda Our Evolution The Evolving IT Enterprise Helping Your Business Evolve Our Accomplishments Where We’re Headed

  3. How We Evolved? Customer Relevance ProductInvestment Portfolio Balance Operations Focused

  4. NFL Football and Enterprise IT Business Technology Regulations Tactics Players

  5. The Business of NFL Football $3.735B $2.2B $1.1B $900M $473M $420M 198230-Sec. Super Bowl ad: $324,000 200630-Sec. Super Bowl ad: $2,500,000 2006-2011 1998-2005 1994-1997 1990-1993 1987-1989 1982-1986 $0 $500M $1000M $1500M $2000M $2500M $3000M $3500M $4000M

  6. The Business of IT Lufthansa Systems has integrated flight schedules, current flight data, and data from other systems to improve customer service, both through customer call centers and airport kiosks.

  7. Technology Instant Replay Skycam Headset First Down Marker

  8. The Enterprise IT “Coach’s Booth”

  9. Football Regulations The Rules (233 pages) …and More Rules (NFL Players Association)

  10. IT Regulations BASEL II COBIT SOX PCI DSS

  11. 1972 Dolphins 2006 Colts Changing Football Tactics

  12. The Enterprise IT Playbook

  13. Your Player Turnover “The talent war has gone global — and so have talent shortages.” “Wage inflation in India's IT sector is about 16% a year, and turnover is 40%.” – The Economist, October 2006

  14. The Lessons for IT Prepare to tap into you company’s core value in order to exploit new market opportunities. Host Connectivity Business Install and integrate instrumentation to get the insight you need to solve problems in execution. Systems Management Technology Security Management Set and enforce reasonable and practical controls, based on risk. Regulations Invest in and safeguard skilled resources, but capture their corporate (tribal) knowledge to mitigate the risk of talent loss. Knowledge Templates Players Document and automate run books to increase execution speed and reduce errors. Workflow Automation Tactics

  15. Helping Your IT Enterprise Evolve Host Connectivity Systems Management Security Management Attachmate Reflection, EXTRA!, Verastream, INFOConnect, DATABridge & WinINSTALL • 25 years of experience in the market • 65,000 customers • Global market share leader NetIQ AppManager and Administration Products • 9,000+ customers • 16 million Windows systems managed • Recognized pioneer in AD management and administration NetIQ Security Manager and Secure Configuration Manager • 3,000+ customers • Leaders in Gartner’s SIEM Magic Quadrant 2 years in a row • Most comprehensive IT compliance solution in the market Extend. Manage. Secure. IT Infrastructure

  16. Accomplishments • 30+ releases in past 12 months • 350+ solutions to customer requests • 2 patents issued

  17. Our Accomplishments August 2007 • DRA 8.1 with EA • NIAP certification for NetIQ SM October 2007 • Exchange Migrator 7.0 July 2007 • NetIQ SM 6.0 with • Change Guardian for Windows • Reflection for IBM 2007 September 2007 • Enhanced VMwaresupport in AM March 2007 • NetIQ AM 7 • VHI 6.5 February 2007 • WinINSTALL 9.0 May 2007 • NetIQ positioned in SIEM Leader’s Quadrant by Gartner October 2006 • NetIQ DRA 8.0 April 2007 • AM7 named Best Management Product at MMS 2007 • Redmond Magazine Reader’s Choice Award for NetIQ Security Compliance Suite • Redmond Magazine Reader’s Choice Award for WinINSTALL • Attachmate achieves 65,000th customer milestone! November 2006 • NetIQ SM 5.6 • NetIQ SCM 5.6 • EXTRA! 9.0 with Vista support

  18. Our Accomplishments August 2007 • DRA 8.1 with EA • NIAP certification for NetIQ SM October 2007 • Exchange Migrator 7.0 July 2007 • NetIQ SM 6.0 with • Change Guardian for Windows • Reflection for IBM 2007 September 2007 • Enhanced VMwaresupport in AM March 2007 • NetIQ AM 7 • VHI 6.5 October 2006 to October 2007: • 57 Product Releases • 148 Content Releases • 284 Customer Fixes or Enhancements • 9 Patent Applications with 4 Patents Pending February 2007 • WinINSTALL 9.0 May 2007 • NetIQ positioned in SIEM Leader’s Quadrant by Gartner October 2006 • NetIQ DRA 8.0 April 2007 • AM7 named Best Management Product at MMS 2007 • Redmond Magazine Reader’s Choice Award for NetIQ Security Compliance Suite • Redmond Magazine Reader’s Choice Award for WinINSTALL • Attachmate achieves 65,000th customer milestone! November 2006 • NetIQ SM 5.6 • NetIQ SCM 5.6 • EXTRA! 9.0 with Vista support

  19. Where We’re Headed NetIQ Aegis • Brand new product (shipping November) • First to integrate run book automation with ITIL process automation • Vendor agnostic / integrates third-party tools IT Process Automation(Workflow Automation and Knowledge Templates) 3rd Party Tools 3rd Party Tools Host Connectivity Systems Management Security Management IT Infrastructure

  20. You Should Expect HIGH QUALITY PRODUCTS EXCEPTIONALCUSTOMERSERVICE CUSTOMER CENTRIC PROCESSES

  21. Taking Your Next Steps With Us Exploit new technologies Virtualisation Voice over IP Microsoft Vista Exchange 2007 Service Oriented Architectures Support and roll-out our products in your environment Implement best practices such as ITIL Automate your IT processes

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