e-EH&S EHS COMPLIANCE ASSESSMENT PROGRAM ON THE WEB

1. e-EH&SEHS COMPLIANCE ASSESSMENT PROGRAM ON THE WEB Wilma Ann Jancuk Executive Director AT&T Environment, Health and Safety 05/25/00

2. “e-EH&S” • Overview of AT&T • What it is • Case Study - Assessment • e-Tips

3. Overview of AT&T • Leading telecom firm in the US -- and the largest cable company • About 145,000 employees in 7000 staffed locations • Undergoing a major technological shift • Extremely, rapidly-moving, diverse, complex environment

4. What is e-EH&S? • e-EH&S is AT&T’s term for using the power of information technology to help: • Employees work in a safe and environmentally friendly workplace • Businesses lower costs, gain flexibility, increase employee satisfaction and move at internet speed • Society gain discontinuous improvements in environment and safety • e-EH&S supports the “Triple Bottom Line”

5. What is e-EH&S? • It is the “dot com-ing” of Environment, Health and Safety. • It means applying internet and intranet principles: • Replace materials and energy with information technology • Target, tailor, and distribute communications • Capture, manage, and disseminate knowledge • Gather, manage and collate data • Break the link between geography and functionality

6. A Sampling of the Web Systems • SARA reporting: Cut data collection time by 50% • Building Emergency Action Plans: “Learn while creating” tool; cut time by 66% • PPE / Job Hazard Assessment: Dynamic knowledge base for assessment, recommendation and sourcing across entire firm • Accident Reporting: Completely automated process linking to HR and TPA systems • Assessment: Online versionable protocol, findings, and corrective action tracking

7. Case Study: Assessment • Why Assess?: • Assessments are a powerful tool for managing and communicating EHS performance while: • Ensuring a health and safety environment for our people, assets and surrounding communities • Demonstrating effective management of EHS obligations to the companies’ key stakeholders • Providing assurance to corporate officers about the company’s compliance status with EHS requirements • Assessing potential EHS liabilities

8. Case Study: Assessment • Three Phased Approach: • Pre-Assessment Activities • Onsite Assessment Activities • Post-Assessment Activities

9. Case Study: Assessment • Assessment Approach: • Focus on “Big Picture” • Use Professional Judgment • Focus on Root Causes & Sustaining Solutions • Systemic Vs. Isolated • Data to Support Findings (Nothing but the Facts) • Explain Magnitude/Frequency of the Finding • Location of Finding

10. Case Study: Assessment • WEB TOUR -Home Page:

11. Case Study: Assessment • Major Online Functions • Schedules (year 1987-2000…) • Upload (Laptop & Handheld Devices) • Reports (Canned & Custom) • Help (FAQ’s, Related Hyperlinks) • Admin (Access, Building & People Profiles) • Logout

12. Case Study: Assessment • Assessment Schedule Menu:

13. Case Study: Assessment • Online Tasks, Tools, & Documents (Selected Site) • Assessment Tasks By Role • Assessor • Building Manager • Online Tools & Documents • Versionable Protocol • Guide Book • Pre-Assessment Questionnaire • Exception Document

14. Case Study: Assessment • Pre-Assessment Questionnaire (PAQ): • To Assess the Applicability and Baseline Compliance Status Against: • Applicable US Regulations - Federal, State, & Local • AT&T Company Practices and Policies • System Will Notify Assessors When Document Is Completed • Onsite Personnel May Use It As a Pre-Assessment Tool

15. Case Study: Assessment • Assessment Protocol: • Breaks Down All Relevant EHS Compliance Areas • Contains Mapping References to Assessment Guidebook • Not Designed to Be an Assessor’s “Walk-down Tool” • Designed With the Layperson in Mine • Designed to Enable Tracking by Online Web Database

16. Case Study: Assessment • Assessment Guidebook: • User Friendly Reference Guide • Designed to Supplement Sections in the Assessment Protocol • Includes AT&T Guidelines • EHS Support Resources

17. Case Study: Assessment • Documents & Information Page (1of 2):

18. Case Study: Assessment • Documents & Information Page (2 of 2):

19. Case Study: Assessment • Assessor Tasks: • Create / Edit Exception Document • Email Exception Document • Email PAQ

20. Case Study: Assessment • Online Tools / Documents: • Sample Exception Document

21. Case Study: Assessment • Create / Edit Exception Document (Protocol Index - page 1 of 2)

22. Case Study: Assessment • Create / Edit Exception Document (Protocol Index - page 2 of 2)

23. Case Study: Assessment • Create / Edit Exception Document (Section A)

24. Case Study: Assessment • Add Responsible Person Pop-up Screen

25. Case Study: Assessment • View Sample Guide Book Reference

26. Case Study: Assessment • Email Exception Document Screen

27. Case Study: Assessment • Building Manager Tasks: • Fill Out Pre-assessment Questionnaire • Close Exception Document Items

28. Case Study: Assessment • Pre-Assessment Questionnaire:

29. Case Study: Assessment • PAQ (Section B-1 Air Emissions):

30. Case Study: Assessment • Close Exception Document Items:

31. Case Study: Assessment • Reports:

32. Case Study: Assessment • Upload:

33. e-Tips for e-EH&S • Develop a new paradigm. Use the internet to reduce materials and energy, producing environmental and cost benefits both inside and outside the firm. • Fail early and often. Don’t spend years developing requirements. Iterate your way towards the right answer. • There is always risk, so manage it. Balance 90% tried and true technology with 10% experimental.

34. e-Tips for e-EH&S • Run it like a business. Use a single point of accountability who can balance technologists, creatives, users and upper management. • Use multiple suppliers. But use a common technology and look & feel platform. • Go faster, faster, and even faster.

35. e-EH&S Thank you! wjancuk@att.com rmatos@att.com