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My Health My Choice

My Health My Choice. Learning Session IV December 16, 2011. Aim. We will increase the number of completed Advance Directives for African-American members who are engaged in the MSHO Care Coordination program…

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My Health My Choice

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  1. My Health My Choice Learning Session IV December 16, 2011

  2. Aim • We will increasethe number of completed Advance Directives for African-American members who are engaged in the MSHO Care Coordination program… • In order toreduce the disparity for African-Americans compared to the highest rate for a specific race in the MSHO CC population; which will… • Improvethe rate from 25% to 31% by December 31, 2011

  3. Progress • Three more PDSA Cycles were completed • Studied process involving interpreters • 80% identified a spokesperson • Advance directive completion rate increased from baseline • 30% (baseline/ 25%, goal/ 31%)

  4. Insights • Intentional use of Quality Improvement techniques and tools provided structure for the team and instruction for the leaders • Diverse team members provided significant insight and lots of encouragement • Early success with a small, simple change generated motivation, courage and momentum

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