Why Choose a Career in Retail? Presented by : Sam Shepherd Tesco Ireland

1. Why Choose a Career in Retail? Presented by: Sam Shepherd Tesco Ireland

2. TESCO TODAY… • International Company • Worldwide 440,000 employees / Tesco Ireland 14,000 • Total stores across the world – 3728 / Tesco Ireland 109 • Number of markets - 13 • Where? China, Czech Republic, Hungary, Japan, Malaysia, Poland, Republic of Ireland, Slovakia, South Korea, Thailand, Turkey, UK, USA • Careers in Distribution, Office, Retail, Marketing, law, commercial, Finance, HR, Property , Supply chain. • 43.78% of our staff are male and 56.22% are female.

3. Tesco History • Founded by Jack Cohen in 1919 with a market stall in London’s East End • Opened first stores in 1929 • Shares floated in 1947 and expansion throughout the UK with a number of acquisitions and new store openings – now 2115 in UK alone! • Launched Clubcard in 1995 and overtook Sainsburys • Late 1990’s Overseas development commenced • In 2006 we started the expansion into America with Fresh and Easy stores • Sales last year were 51.8 billion

4. Tesco Ireland • 1997: Tesco PLC acquired the retailing and supply chain of Associated British Foods in Ireland – Better known as the Quinnsworth and Crazy Prices retail chain • There were 8,300 employees across 75 stores. • 1998: Introduced Computers for Schools – since then donated over €10 million of computer equipment to Irish schools, Clubcard was introduced and became Ireland’s leading loyalty programme • 2000: Introduced Grocery Home Shopping – the first online shopping service in Ireland, Save as you Earn was introduced for staff • 2001: First Tesco Ireland Charity of the Year Programme – The Irish Cancer Society - since then we have helped raise over €6 million for Irish charities. Now promoting Make a Wish.

5. Tesco Ireland • 2004: Launched our first self scan checkouts, opened our first express store in Ratoath in Co Meath and our first Extra in Clarehall, Dublin • 2005: Opened our first Petrol Filling Station in Dundrum, we now have 14 • 2007: Opened state of the art Distribution Centre in Donabate Co Dublin, Tesco Mobile was launched • 2008: Today 111 stores employing over 14,000 staff and continuously innovating products and services for our customers.

6. Why did I choose Tesco? • Started career in retail • Worked for various companies • Wanted a Company where my career would grow as I developed • Wanted opportunities so that I would not get bored! • Wanted the chance to travel! • Wanted a Company the truly values it’s people.

7. Roles in Tesco… • Joined in 2001 • Group Personnel Manager covering Superstores in North West, North Wales, Cumbria and the Isle of Man • Group Personnel Manager covering High street stores in North West • HR Integration Manager – Tesco Malaysia • Format Personnel Manager – Tesco Ireland

8. Our Steering wheel : Values Performance is measured on the Corporate Steering wheel. The People Measures are: - I have an Opportunity to Get on I have a Manager who helps I have an Interesting job I am treated with respect “WE TREAT PEOPLE HOW WE LIKE TO BE TREATED”

9. HOW DO WE DELIVER THE PEOPLE VALUES? • Opportunity to get on-Options programmes at all levels – Stores, Office and DC Graduate programmeInternational Opportunities • A Manager who helps –Great behavioural and technical training for all ManagersVacancies less than 3%“Ask more than Tell culture”

10. HOW DO WE DELIVER THE PEOPLE VALUES? • An Interesting Job -Multi skillOpportunities to move departmentsFlexibility with working hoursOptions development • To be treated with respect –Forums every monthViewpoint once a yearGrievance procedure Team 5 messages

11. LIVING SERVICE PROGRAMME Share a Smile Know your stuff Show You Care

12. The Vision for Living Service is… “To access and release the pride, responsibility and motivation of people so that they can create effective relationships both with each other and with customers, using a One Team approach towards successful business growth”

13. OPPORTUNITIES IN TESCO Stores • Section Managers – e.g. Non Food, Produce, Stock Control, Checkouts, Compliance • Trading Managers and Personnel Managers • Store Managers • Regional Team roles Head office & Distribution • Roles in Finance, Commercial – buying, Store planning, legal department, Personnel and training, Marketing, IT, Loss Prevention and security, Merchandising, Property, Supply chain, Logistics

14. GRADUATE SCHEME • 18 month programme • 3 x six month placements across the office or 2 placements in stores • Leadership development • Won the Best Retail Graduate Recruiter in 2007 and 2008 • Over 500 applicants this year • 15 places to fill

15. What can a career in Tesco Retail offer? • Working with the general public – great life skills • Opportunity for first hand management experience • Scope for progression and self development - nationally and internationally • Options programmes – individually tailored programme of development available to anyone with the will and ability to take on a management responsibility in Tesco • Store Managers Academy • General assistant to Management programmes • Graduate options programme: Retail, Distribution, Office and Personnel • Accelerated programmes e.g. Personnel Manager • Options programme for the Office - all levels from entry to Director 1 in 30 of our employees across the business are on a development scheme

16. Individual Profiles JAMES CANAVAN – Head office programme Joined in November 2006 • Space, Range and Merchandising – project role to accurately map products onto the shelves in stores • Property Department – working on energy management to look at how we can be more efficient in our stores in line with our Green agenda • Finance Department – working on the financial model behind introducing new management structures to stores. • Appointed to role as Buyer for Horticulture and Prepared Produce with commercial department – responsible for developing a range for customers and driving sales. Wide variety of skills needed, from financial planning to marketing, very varied and fast paced.

17. Individual Profiles ORLA DOOLEY – Stores programme Joined in November 2006 • Non Food Manager in storesFocus on understanding customer needs as well as developing staff to deliver great service and talent spotting them • Personnel Manager – Greystones store Focus on ensuring the Managers are the best that they can be and thorough training for all staff to deliver great customer service. “working as part of the Senior Team is never dull, with a lot of emphasis put on initiative and corporate awareness. My role was to grow and maintain a positive and energetic environment where staff and management could work proactively together to achieve the store targets.

18. What success looks likeSTEVE LEACH – OPERATIONS DIRECTOR • Joined in the 1960’s after leaving school – sweeping floors • Was the youngest Store Manager at the age of 21 • Moved on to be an Area Manager covering a group of stores • Moved to office role as Customer Service Director • Moved to Tesco Ireland as Operations and Logisitic Director FROM FLOOR SWEEPER TO OPERATIONS DIRECTOR

19. What success looks like…. Tony Keohane – Chief Executive • Joined Quinnsworth in 1978 as a Store Manager  • 1981 - Promoted to Regional Manager - 20 stores in the west region • 1995 - appointed to the Board of Quinnsworth • 1997 - appointed as a Director of Tesco Ireland, following the acquisition of the Quinnsworth/Crazy Prices business by Tesco plc.  • 1999 - appointed as a Stores Director of Tesco in UK with 25 stores in the Manchester/ Birmingham area

20. What success looks like…. • 2001 - Property and Supply Chain Director, Tesco Ireland responsible for the successful development of the Tesco stores network in Ireland including the first Tesco Extra hypermarkets in Ireland • 2006 Appointed as Chief Executive • He currently chairs the Government appointed Services Strategy Group. • Recently addressed the annual IMI conference on aligning growth and sustainability, focusing on adapting to the demands of climate change

21. Rewards of working for Tesco • As well as offering great career opportunities we also offer the following great benefits: - • SAVE AS YOU EARN SCHEME • PENSION • SHARE BONUS SCHEME • STAFF DISCOUNT • LIFE ASSURANCE • TAX FREE ANNUAL COMMUTER SCHEME • STORE MANAGER BONUS/ SHARES • LEISURE DEALS OFFERING DISCOUNTS A Job in Tesco really can be the start of a Career for Life

22. Future for Tesco • Continued expansion Internationally • Approx. 15 more stores across ROI next year • Continue with our plans to be Green with more eco friendly stores • More links with the local community – supporting local issues • 2 year link with our Charity of the Year – Make a Wish • More opportunities for careers with a further 120 Managers needed next yearin Ireland alone

23. Advantages of Retail careers in Tesco - • People will always need to shop! • Huge variety of work - Shops, Office and DC • Great experience dealing with the general public and our staff • Working with experience Managers who can develop potential • Opportunities to influence at all levels • International career potential • Development based on ability and aptitude • Great Benefits • CAREER FOR LIFE!