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Mastering Library Core Competencies: What, Why, and How

Understand the importance and implementation of core competencies in library settings, from recruitment to evaluations. Learn how to identify, develop, and assess key skills for superior service delivery.

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Mastering Library Core Competencies: What, Why, and How

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  1. Core Competencies: What, Why and How Beth Duttlinger, Consultant

  2. Definition Core competencies identify the knowledge & skills needed by library employees to provide superior services. • Can be broad to identify key aspects • Can be more specific to positions

  3. Broad http://www.olc.org/CoreCompetencies.asp

  4. Specific Core Competencies April 2009

  5. What's the big deal? • Orientation • Continuing Ed • Job Descriptions • Recruitment • Interviewing • Performance Evaluations

  6. Orientation • Standardize • Checklist

  7. CE • Periodic review • Staff input http://corecompetencies.wikispaces.com/

  8. Job description • Identify tasks necessary • Abilities needed

  9. Recruitment • Write ads • Define and articulate skill sets for search team

  10. Interviewing • Can assist hiring supervisors and search committees to determine which candidates meet or show potential to develop a particular competency. • Question examples

  11. General-Customer Service • As a library assistant, how do you ensure that you are providing good service?

  12. Computer/Technology • Describe a time you solved a problem using technology.

  13. Information Literacy/Reference • Give an example of a time you weren’t sure what a patron wanted. How did you handle the situation?

  14. Integrated Library System • Have you ever had to orient another employee on the library’s circulation system? How did you do it or how would you go about doing it?

  15. Evaluations • Document special achievements • Set realistic goals • Improve performance

  16. How to adapt • Develop an understanding of core competencies. • Review the mission/goals & strategic plan. • Develop a list of potential core competencies. • Identify relationships and cluster related skills together. • Incorporate into corporate culture. • Review periodically and consider options for improvement.

  17. Resources delicious.com/thelibrarian • Ohio Public Library Core Competencies • WebJunction - IL Course Catalog for Core Competencies • WebJunction - Library Staff Competency Collection • technologytrainingwheels.pbworks.com / 23 Things and Core Competencies • PLCMC core competencies wiki

  18. What questions do you have?

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