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The Perfect Blend of Excellence and Performance

The Perfect Blend of Excellence and Performance. Who is PCS.

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The Perfect Blend of Excellence and Performance

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  1. The Perfect Blend of Excellence and Performance

  2. Who is PCS Petroleum Card Services stays on the forefront of new and innovating ideas for the petroleum market. PCS is the de-branding and unbranded credit card processing expert. PCS was established in 1999 and is responsible for many changes within the credit card processing market to better serve the independent petroleum marketer as well as the vendors that service those marketers on the Buypass Network. Global Reach with A Small Town Feel powered by

  3. Petroleum Card Services Why Petro? powered by

  4. Did You Know A Gallon a Day Per Person • In the United States Approximately: • 380 Million gallons of gasoline are used daily • There are 284 million people over the age of 18 • This equals more than 1 gallon of gas used per person, per day powered by

  5. Did You Know 249 Million Vehicles 126,658 Fueling Stations • Gasoline is still the most common fuel used by passenger vehicles in the United States • Of the 249 million vehicles that use gasoline, each travel over 12,000 miles per year • There are 151,282 convenience store retailers in the US • 126,658 (83.7%) sold motor fuels in 2012 powered by

  6. Did You Know • In 2012, convenience retail locations accounted for $700.3 billion in sales, which represented one of every $22 spent in the USA • Convenience Stores on average: • Conduct 160 million transactions a day • Complete more than 33 million fill-ups • Sell more than 80% of the fuel consumed in the United States powered by

  7. Petroleum Power • Elevated Residuals • Low Attrition • Fleet Cards • Full Service and Support powered by

  8. Fleet Cards Wright Express - 3.50% + $0.15 • 9 Out of 10 fueling locations in the U.S. accept Wright Express • Private label card with customers such as Fed Ex, UPS and DHL • Differentiates between fuel and service merchants Voyager - 3.40% + $0.09 • Designed for fleets over 200 vehicles • One card solution for fueling & service needs • Over 1 million cards in circulation • Key Accounts: US Postal Service, Department of Defense, Energy and Agriculture, US Customs/Treasury, Sprint, Verizon and many more  powered by

  9. Fleet Cards FleetOne/ProFleet - 2.70% + $0.10 • ProFleet is PCS’ unbranded fleet card program powered by FleetOne • ProFleet allows merchants to offer their own fleet card with no setup costs • Eliminates in-house accounts • No cost for card Fuelman - Fuel Cost Average* + $0.03 • Large, diverse network of fleets • Fuelman merchants become apart of a semi-exclusive network which gives them the added benefit of accepting new CFN cards • Professional marketing techniques, local sales force works to sign up fleets *OPIS average for the week, add in freight & taxes powered by

  10. PROFleet What is PROFLEET? ProFleet is a fleet credit card created to more efficiently manage in-house commercial accounts and assist merchants in bringing aboard new business. This card will replace any in-house charge accounts merchants currently carry. ProFleet works for both big and small companies. It is important to keep in mind that even one vehicle can be considered a fleet. How can PROFLEET help you? ProFleet is a cost effective, turn key, fleet management solution that will increase your merchants’ market share without the many challenges associated with fleet business. By allowing your merchant to accept and issue their fleet customers an unbranded fleet card, you can ensure their business stays with your business. Plus, you can give fleet and in-house account customers the convenience of paying right at the pump. • Features: • Low cost processing 2.70% and $.10 per transaction • No cost for card issuance • 24/7 account support • Tax exempt billing for government fleets on gas & diesel • Weekly settlement • Benefits • Help your merchant retain in-house accounts • Attract new fleets to your merchant’s locations • Keep costs down with low cost processing • Pay at the pump capabilities • Create brand awareness • No risk for your merchant • Free to sign up powered by

  11. Gift Cards Gift Cards To Go - Program Specifics: • 9 Card/carrier designs available • 100 Cards and 100 hanging/folding style card carriers • Acrylic j-hook stand • Seven font style choices - Card text prints black • Includes up to 4 lines of text/30 characters per line maximum Standard Gift Cards - Program Specifics: • Minimum Order of 250 Cards • Approximately 60 template options • Includes up to 4 lines of text/30 characters per line maximum • Five font colors to choose • Seven font style choices • Templates can be enhanced with icons to create memorable designs • Custom Card - Program Specifics: • Enhances your branding • Minimum order of 1,000 cards • Design your own card • Design your own carriers • Graphic design services available to all merchants • Merchant must approve all proofs before cards are produced powered by

  12. Why Loyalty? powered by

  13. Your Loyalty Solution Increase Average Purchase Amounts Increase Frequency of Visits Attract New Customers • Build Sales with • PROPoints Loyalty Program • Studies show that American businesses lose 20% of their customers every year • It costs 5 to 10 times more to obtain a new customer as it does to retain an existing customer • Most businesses derive 80% of their business from 20% of their customers • 5% improvement in customer retention rates yield a 25 to 100% increase in profits Full Integration: Passport, Nucleus & Sapphire, Vx570 • Features Include: • Customer Specific Tracking • Web Management • Full Reporting • Messaging Flexibility • Customer Specific Marketing powered by

  14. Full Service and Support • Collectively Over 75 Years In-House Petroleum Experience • Members of Over 60 State Associations & Memberships • Active Interaction with the Petroleum Equipment Institute Forum • Exhibits at all National, Regional & State Trade Shows • One-on-One Start-up & Support • Certified Datawire for the Major POS Systems for Buypass • Provisioning Datawire Micronode Capability In House • Ability to Work with Multiple Encryption Keys • In-House POS Lab • Free Online Access • Reconciliation Support powered by

  15. Best In Class Sales & Support Account Set Up One relationship / one contract In-house underwriting Responsive and accountable Start-Up Customer Support Redundant support centers Best-in-class service record In-house file builds and verifications Full access to Buypass Full Access to provision and de-provision Microcode 1400’s Customer Service Support Set up of Clientline - free on-line portal Daily, weekly or monthly reports Account changes Reconciliation assistance Account Maintenance Chargebacks and retrieval assistance PCI compliance Industry advocacy Risk management Account Set Up Start-up support Customer Service Account Maintenance powered by

  16. Online Reporting The Clientline online financial management reporting solution lets you and your merchants access payment-related data quickly and easily - so you can focus on putting that information to work for you. Features: • Access payment processing information 24/7 • Access and analyze transaction detail for all card types • Conduct sales audits • Manage processing fees • Reconcile your checking account • Investigate chargebacks • Protect against losses • View historical information for analysis • Manage cash flow • Create reports and schedule their distribution www.myclientline.net powered by

  17. POS Product Management Overview Organization - Vertically focused industry groups • Petroleum • Grocery • Restaurant • eCommerce Petroleum POS Interfaces • VeriFone Ruby • VeriFone Sapphire & Topaz • Gilbarco Passport & G-Site • Fiscal • Nucleus • SmartDesq • Trendar Supported Communications • IP • Dial powered by

  18. Datawire A simple, cost-effective IP solution for merchants who want a secure, high-speed method of processing credit card transactions. • 2-4 Second transaction time • Dial back-up capabilities to circumvent broadband provider glitches • Extends investments in POS terminals and store systems • Requires no long-term commitment • Uses strong encryption methods to protect transaction data • Provides consistency by routing around Internet congestion using a managed • system of multiple nodes • Allows use of site operator’s existing Internet access for POS transactions powered by

  19. Terminals and Fleet Cards FD Series Terminals • User-friendly with large, easy-to-use touch screen, dedicated function keys • IP-compatible with Wi-Fi upgrades available • Flexibility and higher transaction counts • Internal input capabilities for fleet cards • Cards accepted: Visa, MasterCard, Debit, Amex, Discover, Voyager, WEX, FleetOneProFleet, Fuelman, MasterCard Fleet, EBT PCS VeriFone Vx570 • User-friendly with large, easy-to-use, dedicated function keys • Proprietary once buypass petroleum application is loaded • Six file groups for added value services • IP-compatible • Internal input capabilities for fleet cards • Cards accepted: Visa, MasterCard, Debit, Amex, Discover, Voyager, WEX, FleetOneProFleet, Fuelman, MasterCard Fleet, Gift powered by

  20. PCI Compliance CRIND 1) Regularly monitor equipment 2) Utilization of security tape – maintains physical security 3) Cameras and monitoring systems Network  1) Install and maintain a firewall  2) Properly segment network  3) Regularly monitor equipment 4) Insure proper password strength (don’t use defaults)  5) Maintain physical security Protocol Converter (Datawire Box) 1) Regularly monitor equipment 2) Ensure proper password strength (don’t use defaults) 3) Maintain physical security POS  1) Utilize PCI DSS approved package – BUYPAK 4.01, Base154 http://usa.visa.com/download/merchants/validated_payment_applications.pdf 2) Insure card numbers are masked on customer and merchant copy 3) Secure and change manager passwords regularly powered by

  21. Fraud Protection AVS -  A system used to verify the address of a person claiming to own a credit card. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company.  Velocity Fraud Checking - Customer activated transactions or pay-at-the-pump transactions are deemed high risk because there are no employees present to perform identity verification checks on card transactions, making it easier to pay with stolen cards. With Velocity Fraud Checking, PCS can set a limit to the number of times you want a consumer's credit card to be used at the pump in a 24-hour time period. Cards exceeding these preset limits are asked to go inside for further use. Coming Soon EMV – Petroleum - 2017- As of today the only manufacturer that has an EMV certified approved, card reader for the dispenser is Dresser Wayne powered by

  22. Common Terms • PANPF /Partial Authorization - Code VISA and MC use for a partial authorization fee. Normally the pump authorizes a set amount - $75 or $100. If the cardholder only has $20 in their account, then the partial authorization function will authorize it for $20 so there can be a sale rather than a flat out decline.  • Pump Authorization Limits - (Shut off Amounts) are set by each POS device by card type and are not controlled by any First Data System. Merchants may contact their POS vendor for support on changing their limits by card. Max limit by card type: $75.00 – Visa; $100.00 - MC, Discover, Amex. • Datawire -  Datawire Secure Transport Microcode is a communication service that securely and reliably transmits transactions via the Internet from your point-of-sale system to First Data. An alternative to dial-up, VPN, MPLS and direct circuit connectivity methods. • Vendor - Also known as the service technician - they are licensed to work on the equipment. They will perform the site assessment and give a quote on the necessary cost to do the site conversion, they will also do the conversion. • Jobber - The fuel supplier, they deliver the fuel to the location.

  23. Petroleum Card Services Contacts Emily Tobias - Agent Support 866-427-7297 x123 EmilyT@pcs4fuel.com • Agent Support • 866-427-7297 x280 • AgentSupport@pcs4fuel.com • Lori Griboski - VP Operations • 866-427-7297 x121 • LoriG@pcs4fuel.com powered by

  24. Petroleum Card Services Contacts New Accounts Set Up Ext: 265 Tech Support Ext: 250 Joy Campbell x171 Lindsay Moore x128 Courtney Adamowicz x146 ContractSupport@pcs4fuel.com Connie Campbell x142 Melissa Reese x172 Meghann Adams x175 Zephyr Fry x141 Tech@pcs4fuel.com Customer Service Ext: 275 Ben Miller x145 Kimberly Crabtree x124 Rocky Lau x165 CustomerService@pcs4fuel.com PCI Compliance Ext: 295 Samantha Smith x148 PCI@pcs4fuel.com powered by

  25. Petroleum Card Services Questions ? powered by

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