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Are You Ready to Succeed?

Are You Ready to Succeed?. Developing a Continuous Quality Improvement Culture. Nonprofit Landscape. Charity Donors Nonprofit. Nonprofit business Investors Social profit. TO. How do we navigate the change?. Learn From the Corporate Sector. Metrics ROI Sustainability.

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Are You Ready to Succeed?

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  1. Are You Ready to Succeed? Developing a Continuous Quality Improvement Culture

  2. Nonprofit Landscape • Charity • Donors • Nonprofit • Nonprofit business • Investors • Social profit TO How do we navigate the change?

  3. Learn From the Corporate Sector • Metrics • ROI • Sustainability

  4. Malcolm Baldrige National Quality Award America’s highest honor for innovation and performance excellence Presented by the President of the United States

  5. MBNQA • 2004: Legislation to include nonprofits • 2006: Appropriation for nonprofits • Since 2007: Four nonprofit organizations have received the Baldrige Award

  6. What is it? A disciplined approach to addressing key customer requirements and key operational requirements…built around cycles of learning And the framework for the Missouri Quality Award

  7. Basic Goals of Criteria • Ever-improving value to customers and stakeholders • Organizational sustainability • Improvement of organizational effectiveness • Organizational and personal learning

  8. Five Categories of Support Why do we need a quality mindset? 1. Operating • General support or unrestricted income • Non-glamorous items like rent, utilities, and other everyday expenses • Most flexible revenues for agency • Least funded category of support as it is difficult for funders to tie results to the grant

  9. Organizational Profile: Environment, Relationships, and Strategic Situation 2 Strategic Planning 5 Workforce Focus 1 Leadership 7 Results 3 Customer Focus 6 Operations Focus 4 Measurement, Analysis, and Knowledge Management 9

  10. Mission Centered Governance - Leadership Continuous Quality Improvement cycle Mission Vision Values Strategies Goals Action Plans Program and Service Delivery Strategic, Operational and Process Monitoring and Results New Information, Data Analysis and Learning Baldrige Model for a Mission-driven organization

  11. Key Elements • Reliable, Repeatable, Sustainable Processes • Competitive Positioning • Voices of Customers and Stakeholders • Action Plans and Implementation • Comparative Results

  12. What Can You Do? • Look in the mirror • Turn over rocks • Plan the work and work the plan • Walk the talk • Show me the money!

  13. Questions? Julie Reed jreed@epworth.org

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