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SE CAN 29 th February Nicky Jones

Learn about the Warm Front scheme, which has recently re-opened with revised qualifying criteria. Find out about the budget changes and how they may impact eligible households. Discover the promotion and other activities related to the scheme.

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SE CAN 29 th February Nicky Jones

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  1. SE CAN29th FebruaryNicky Jones

  2. Overview Warm Front scheme re-opened April 2011 Revised changes to the qualifying criteria have made it difficult to find eligible households 2011-12 budget £110 million with additional £10 million from Dept of Health. Next year’s budget £100 million £30 million underspend – money will go back to Treasury and not carried over as in previous years

  3. Promotion Joint mailshots • This month - Arun • Planned to go any day now - Chiltern and Dartford • In discussions with Winchester, Horsham, Milton Keynes, Tonbridge & Malling, Brighton & Hove, Tunbridge Wells, Isle of Wight

  4. Promotion Other activity • A5 flyers in with other mailings, doctors surgeries, libraries, etc. • Leaflets – email terri.wilson@carillionplc.com • Articles for newsletters and press releases

  5. Projects National • Working with the 6 major utility companies on making Warm Front referrals • Citizens Advice Bureau having joint branded Warm Front leaflets • Recent Direct Marketing campaign to over 600,000 potential Warm Front customers

  6. Projects South East • Working with Wealden on a rural project – training energy champions, community organisation workshops, parish events • Working with NEA and Local authorities to promote Warm Front uptake

  7. Year-to-date South East • Received over 4,500 qualifying referrals • Spend nearly £17 million • Cavity wall insulation – 224 • Loft insulation – 448 • Heating works – 4,573

  8. Eligibility reminder • Pension Credit - guaranteed or savings credit • Income-related Employment and Support Allowancethat includes a work related activity or support component • Income Support or Income-based Jobseekers Allowance and have one of the following:- - parental responsibility for a child under 5 - child tax credit (which must include a disability or severe disability element for a child or young person) - disabled child premium - disability premium (enhanced or severed disability element premium) - pensioner premium (higher or enhanced pensioner premium)

  9. Stakeholder contacts Useful contacts • For any customer enquiries by stakeholders stakeholder.enquiries@carillionplc.comor call 0191 247 3822 • For customer complaints customer.management@carillionplc.com or call 0800 316 2814 • For any system breakdown 0800 408 1437

  10. Nicky Jones Regional Network Manager (South) 07930 587069 nicky.jones1@carillionplc.com

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