HR2101 - Reducing Heat Loss Through Root Cause Analysis

1. HR2101 - Reducing Heat Loss Through Root Cause Analysis • Project Management Plan PRESENTED TO GSEG NOVEMBER 11, 2012 CHRIS KAPLAN INSTRUCTIONAL DESIGNER

2. ContentsHR2101 - Project Management Plan • Goals of HR2101 • State of development • Resources needed for future development • Proposed development schedule • Challenges and considerations • Summary

3. HR2102 Goals HR2101 - Project Management Plan • Heat rate has been identified as a serious source of loss of efficiency and income for GSEG. • This online course project will add to GSEGs library of training resources a means to train control room operators to use root cause analysis to identify symptoms of plant inefficiency related to heat rate.

4. Status HR2101 - Project Management Plan • Work to date • Needs analysis • Design document • Prototype (in process • Next steps • Green light from management • Develop remaining modules • Migrate to production environment • Implementation, testing, and evaluation of complete course

5. Resources HR2101 - Project Management Plan

6. Schedule HR2101 - Project Management Plan

7. Challenges - Logistical HR2101 - Project Management Plan • Course design includes cross communication between teams at multiple plants creating a scheduling challenge • Course design includes using maintenance managers as periodic resources • Course design includes on-shift participation

8. Challenges - Developmental HR2101 - Project Management Plan • Using site specific content increase the complexity of course content development • Obtaining footage/images of dismantled systems may result in delays while waiting for scheduled outages.

9. “Course design includes cross communication between teams at multiple plants creating a scheduling challenge” Recommendations - Logistical HR2101 - Project Management Plan • Consider flexibility in the number of plants scheduled for training simultaneously. • Would allow for more combinations and possibilities of start dates. • Consider using single plant for a class • Would reduce benefit of learning from diversity of systems but should still result in competence

10. “Course design includes using maintenance managers as periodic resources” “Course design includes on-shift participation” Recommendations - Logistical HR2101 - Project Management Plan • Consider developing additional resources from maintenance managers vs. real time interviews. • Would allow for more consistency from class to class. • Ensure that the alternate CRO assignments are rotated consistently.

11. “Using site specific content increase the complexity of course content development” “Obtaining footage/images of dismantled systems may result in delays while waiting for scheduled outages.” Recommendations - Logistical HR2101 - Project Management Plan • Consider developing generic content. • The vast number of combinations of systems could be a non-starter for development of the course. • Generic content should be sufficient to teach the concepts of root cause analysis and heat rate • Site specific resources can be created as each class goes through the course and can be refined over time. • Consider creating animations and technical graphics a interim solutions which can then be re-used as support material as video and photographs become available.

12. Summary HR2101 - Project Management Plan • Heat rate is a problem for GSEG - HE2101 is a part of the solution • Management is needed to review the prototype lesson and learning design with the instruction designer to green-light production • Successful implementation of the course design will require the participation of the instructional designer, plant managers, subject matter experts, media specialists, and experienced control room operators. • The number of plants affected make site specific training cost prohibitive at the outset, but generic content should result in significant ROI to justify initial expense