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Future of Tenant Engagement Workshop

Future of Tenant Engagement Workshop. Facilitators. Jane Winnard Customer Relationship Manager Gareth Heslington Customer and Community Services Business Partner. Agenda. Agenda Mears Introduction What hasn’t worked? What is important to get right in a contractor and tenant relationship?

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Future of Tenant Engagement Workshop

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  1. Future of Tenant Engagement Workshop

  2. Facilitators • Jane Winnard Customer Relationship Manager • Gareth Heslington Customer and Community Services Business Partner

  3. Agenda • Agenda • Mears Introduction • What hasn’t worked? • What is important to get right in a contractor and tenant relationship? • What new intiativies are contractors bringing to the sector? • What can landlord organisations learn from contractors? • Workshop • Questions

  4. Mears Intoduction Largest Repairs and Maintenance contractor in the UK, delivering 6,000 repairs daily to a portfolio of over 1 million, over 17,000 employees. 72 operational branches 81 Care branches 11 MHI branches New business areas: Mears Energy Mears Housing Management Services Mears New Homes. Mears 24/7 asert

  5. What hasn’t worked? From a contractor and client perpective.

  6. What hasn’t worked? From a contractor and client perpective.

  7. What hasn’t worked? From a contractor and client perpective.

  8. What hasn’t worked? From a contractor and client perpective.

  9. What hasn’t worked? From a contractor and client perpective.

  10. What is important to get right in a contractor and tenant relationship:

  11. What is important to get right in a contractor and tenant relationship?

  12. What new intiativies are contractors bringing to the sector? Chance For Change LEAF Social Isolation

  13. What can landlord organisations learn from contractors?

  14. What can landlord organisations learn from contractors?

  15. Fishing Pool

  16. Workshop What would incentivise you to get involved in the Community? What are you interests and goals? What problems/worries do you face?

  17. Question Time

  18. THANK YOU

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