Tutor and UPK: Productive Day ONE!

Tutor and UPK: Productive Day ONE! Stuart Dunsmore Sr. Director, Tutor & UPK Development

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. © 2007 Oracle Corporation – Proprietary and Confidential

Program Agenda <Insert Picture Here> • Implementation or Upgrade Objectives • Importance of Training • User Documentation • Benefits of Good Documentation • Oracle’s Solution • Architecture • Customer Comments • The Future of Documentation at Oracle • Partner Customer Successes © 2007 Oracle Corporation – Proprietary and Confidential

Implementation or Upgrade Objectives • Automate Key Processes • Implement New Functionality • Improve Flexibility • Improve Response Time • Improve Management Reporting • Optimize Business Performance • Gain Competitive Edge • Increase Productivity Key User Question: “How do I do my job with this new software?” © 2007 Oracle Corporation – Proprietary and Confidential

Sub Standard Failing Importance of Training Gartner Studies • Survey of 437 companies • 76% of users substandard Source: 2003 Meta Group, Inc • Support Costs • Untrained users require 3 to 6 times more support than trained users • Decreased Productivity • Untrained user may take up to 5 hours to achieve the same skill level that it takes a trained employee 1 hour to achieve © 2007 Oracle Corporation – Proprietary and Confidential

User Documentation - a Little History • Must be easy to create and maintain! • 1970’s Typewriter & copier – paper & binders • 1980’s DOS based word-processing – paper & binders • 1990’s WYSIWYG – paper & binders – flowcharts & screenshots - Web • 2000’s Web based multi-media – flowcharts & interactive simulations • Good User Documentation: • Reflects the approved model: current or future state • Is distributed to all affected employees • Has a standard format across the organization • Is audited regularly • Is easy for employees to use! ! ! - flowcharts - NO MORE PAPER - © 2007 Oracle Corporation – Proprietary and Confidential

Benefits of Good Documentation • Manage Change • Provide users and managers confidence in job execution • Effectively train new hires or new users • Roadmap for continuous improvement • Minimize Risk • Users run applications as designed • Key organizational information is documented folklore • Address Compliance • Fulfill compliance requirements • Deploy standards • Reduce audit costs • Increase Productivity • Users reach productive levels faster © 2007 Oracle Corporation – Proprietary and Confidential

Software Tools Model Content Proven Method Oracle’s Solution • Oracle Tutor and UPK are documentation and productivity tools that companies use to create material to support their end users throughout the application life cycle. • Tutor & UPK comprise three components. © 2007 Oracle Corporation – Proprietary and Confidential

Oracle’s SolutionKey to Productive Day ONE Develop Future State Model CRP Oracle Method Implementation Phasing YES Develop User Documentation NO © 2007 Oracle Corporation – Proprietary and Confidential

What is Tutor? People to People • Author & Publisher • Easily develop, deploy, & maintain end-user business process documentation • Develop in MS Word for rapid uptake • Key Automated Features • Flowcharting • HTML conversion • Role base Desk Manuals • Task numbering • Distribution updating • Model Documents • Baseline procedures - We’re all better critics than writers!! © 2007 Oracle Corporation – Proprietary and Confidential

Tutor Content • Model Document Starter Kit • More than 450 baseline procedures & supporting documents • Multiple Functional Areas • Financials • Procurement • Human Resources • Order Management • Inventory • Manufacturing • Project Management © 2007 Oracle Corporation – Proprietary and Confidential

What is UPK? People to System • UPK Developer • Easily develop, deploy, & maintain interactive application simulations • Discrete recording tool with Oracle Application object recognition (all Applications Unlimited products) • Online & paper based documentation • One source to many outputs • DHTML Simulations, MS Word & PDF for easy deployment • Multiple Uses • Implementation aide • Stand alone, pre and post go-live training • In-application performance support • Integrate with Learning Management System (SCORM, AICC) • Or use built-in usage tracking © 2007 Oracle Corporation – Proprietary and Confidential

Human Resources Payroll for North America Benefits Administration Time & Labor ePay eProfile eBenefits ePerformance Learning Management General Ledger Receivables Payables Asset Management Project Costing Contracts Grants Expenses Student Administration Planning and Budgeting Order Management Billing Purchasing UPK Content Enterprise Modules • Inventory • eProcurement • Reporting Tools for HRMS • Reporting Tools for Financials/ESA • and Supply Chain Management • Reporting Tools for Campus Solutions • Fundamentals for HRMS • Fundamentals for Financials/ESA and Supply Chain Management • Fundamentals for Campus Solutions EnterpriseOne Modules • Manufacturing – PDM • Procurement and Subcontract Management • Fundamentals • General Ledger • Accounts Payable • Accounts Receivable • Inventory *Applications Development Now Building EBS and Siebel Modules © 2007 Oracle Corporation – Proprietary and Confidential

Oracle Collab Suite Oracle Apps Oracle Apps Oracle Collab Suite Tutor & UPK Architecture Tutor Your Custom Tutor Procedures Tutor Publisher Model Documents Tutor Author UPK End User Community Local Server UPK Developer Client Your Custom UPK Content © 2007 Oracle Corporation – Proprietary and Confidential

Oracle’s SolutionKey to Productive Day ONE Develop Future State Model CRP Oracle Method Implementation Phasing YES Develop User Documentation NO © 2007 Oracle Corporation – Proprietary and Confidential

<Insert Picture Here> Berlin Packagining Steve Canter, CIO “Compared to our previous methods, Oracle User Productivity Kit has helped us reduce the costs of creating and delivering IT systems training by more than 75%. And with Tutor, we anticipate even better ROI” © 2007 Oracle Corporation – Proprietary and Confidential

<Insert Picture Here> AAI Corporation Jennifer Donnelly Sr. Continuous Improvement Specialist “Initially, AAI used Tutor to create curriculum to support our Oracle implementation. The navigations created at that time continue to be used today in conjunction with Tutor procedures. Now, UPK will add an additional dimension that was lacking at AAI, an interactive on-demand training tool linked directly to procedures where those Oracle transactions are required.” © 2007 Oracle Corporation – Proprietary and Confidential

<Insert Picture Here> AAI Corporation Jim Glowacki Director of Operations “Tutor has provided AAI a missing element in our processes; consistency. Since we moved to using Tutor we have had less process revisions than in the past and more format and writing style consistency. This is very important for the user of the processes and as we gained experience we are writing processes 75% faster due to the standardization. Additionally as Tutor provides the graphical flow diagram feature the user community can understand the processes and comprehend the information quicker and increase process retention.” © 2007 Oracle Corporation – Proprietary and Confidential

Productive Day ONE • Right Tools – Tutor & UPK • Right Approach • Develop Solution in CRP • Document Solution in CRP • Deploy Documentation • Train End Users • Test End Users Result: End Users knows how to do their jobs, Day ONE! © 2007 Oracle Corporation – Proprietary and Confidential

Case Study: Investors Bank & Trust • Seeded Tutor processes leveraged as baseline for developing future process model • Baseline updated through various iterations of solution development • In parallel, system procedures and test scripts were developed directly from UPK • Leveraged integration from Tutor to UPK for when business process included steps in Oracle Application Solution • Project team leveraged UPK for documentation and end user training – Tutor provided platform for process training and depiction of the complete “Big Picture” – Productive Day ONE • Integration of Tutor and UPK provide comprehensive process solution for internal governance, compliance, and ongoing training • Footprint included Financials, Projects, Human Resources, Benefits, iRecruitment © 2007 Oracle Corporation – Proprietary and Confidential © 2007 KBACE Technologies, Inc.

Case Study: Gyrus • Implementation included 9-10 multi-site, consolidation of two companies onto single business and technology platform • UPK leveraged for end user training and documentation – built from typical project system test scripts • Project team realized Tutor provided a natural compliment to capture non-system related processes • Integration of Tutor and UPK provided the natural end state of Productive Day ONE with platform for ongoing training, documentation, and process governance • Footprint included Financials, Product Lifecycle Mgmt, Discrete Mfg, Order Mgmt, Pricing, Sales, Teleservice © 2007 Oracle Corporation – Proprietary and Confidential © 2007 KBACE Technologies, Inc.

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. © 2007 Oracle Corporation – Proprietary and Confidential

Tutor and UPK: Productive Day ONE!