1 / 14

APNIC Survey 2007: Feedback and Analysis for Internet Development

Explore the comprehensive summary report of the APNIC Survey 2007, covering feedback on services, resources, training, and policy development. Gain insights from member ratings to enhance APNIC's offerings.

scurran
Télécharger la présentation

APNIC Survey 2007: Feedback and Analysis for Internet Development

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. APNIC Survey 2007 Summary Report May 2007

  2. APNIC Surveys • Three surveys previously… • Members and other stakeholders • Conducted independently (KPMG) • Guaranteed confidentiality • Face-face, written and online response • Analysis of past results (KPMG) • 90% of items actioned (39% completed) • Fourth survey – 2007 • Launched November 2006 • Published March 2007

  3. All surveys

  4. Survey 2007 – Membership category

  5. Survey 2007 – Membership duration

  6. Part 1 – Analysis of APNIC performance

  7. Part 1 – Top 10 • Support for DNS root server operations • Statistics and other reports • Support for Internet development • Email is an effective and efficient way to contact APNIC • APNIC whois database quality, usability and reliability • APNIC servers and services maintenance and availability • Technical content in APNIC Open Policy Meetings • The APNIC helpdesk service quality • APNIC use of email and mailing lists • Overall services provided are satisfactory

  8. Part 1 – Low 10 • Policy development process is fair and accessible • Policy documents are easy to access and understand • Phone (VoIP) is an effective way to contact APNIC • Obtaining IPv4, IPv6 or ASN is easy and straightforward • Value members get from APNIC justifies the cost • Online eLearning is readily available • Phone (PSTN) is an effective way to contact APNIC • The NRO and ASO are well understood • APNIC training is easy to attend • Open Policy Meetings are affordable and accessible to attend in person

  9. Part 2 – Allocation of resources

  10. Part 2 – Top 10 • Technical research and development activities • Streamline resource requests and allocation process • Increase accessibility of APNIC meetings and policy processes • Represent the needs of the ISP community to governments and regulators • Expand training activities in scope, geographical coverage and online options. • Improve the APNIC website • Support ISP education in the AP region • Deploy more DNS root servers in the Asia Pacific region • Resource certification to support better routing security • Expand external communication and outreach activities

  11. Average ratings by Member category

  12. Average Ratings by Member duration

  13. APNIC surveys • For more information http://www.apnic.net/survey

More Related