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Enhancing Library Reference Services for Community College Patrons

Explore the unique challenges and tools used in reference services at community colleges, catering to diverse demographics and academic needs of patrons. Discover how librarians provide personalized assistance and resources to support student success.

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Enhancing Library Reference Services for Community College Patrons

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  1. Reference services at Community colleges Emily Cable Holly Freewynn John Schoppert LI813XP Reference and User Services Spring 2011

  2. The long history of Community colleges • Joliet Junior College – founded in 1901 in Illinois • Great Depression – workforce training • World War II – GI Bill • 1960s – the network is realized • Focus on “local community

  3. Demographics – who are the patrons? Tacoma PCC Gender % M 36 F 64 M 44 F 56 Age – Avg 29 33 Ethnicity % Caucasian 65 72 African Am. 13 6 Hispanic 9 10 Asian/Pac. Is. 12 10 Native Am. 3 1 Receive aid - % 41 30 Enrollment – yr 15K+ 93K+

  4. Why are they accessing the CC? • Workforce development • Academic transfer • Basic skills training • Community Education

  5. What makes CC patrons unique? • Less academic experience • Older students whose technology gap can be barrier • Distance education students • Patrons for whom English is a second language

  6. So, how is reference different at CC library? • Lots of one-on-one, helping less savvy students understand research and using sources • Referring and using ESL materials appropriately • Staffing and budget issues cause a variety of staffing patterns to meet student needs

  7. How is reference different, Cont: • Offering extra support in using computers and other tech tools • The need remains for GED, testing and basic college preparation • And, always, help for the life-long learner

  8. PCC Specific reference tools Resarch: • Subject Guides • Tutorials • Paper writing guide • Website Evaluation • Database basics • Lib 101 Reference Collection Examples: • Building Codes • Venipuncture standards • World Book Encyclopedia • ESL grammar guides • Job search reference • Music Dictionary Created by Librarians Supports student coursework

  9. Access retention success Being relevant • Making education accessible to all kinds of students • Supporting the students you have adequately • Helping the students reach their goals

  10. Resources • http://www.aacc.nche.edu • http://www.pcc.edu/ir/studentoutcomes/index.html • http://www.tacomacc.edu/abouttcc/quickfacts/ • Bell, C.J. (2004). A passion for connection: Community colleges fulfill the promise of cultural Institutions. Ref User Serv. Q 43(3). P 206-212 • Tolle, A.L. (2001). Reference and the community college: Renaissance librarians at Pikes Peak community college. Colorado Libraries 27(2). P 28-30

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