'Agent desktop' diaporamas de présentation

Part Two: Sales and Pre-Sales Training Contact Center Express Avaya Mid-Market Business Solutions

1.19k views • 81 slides

Part Two: Sales and Pre-Sales Training Contact Center Express Avaya Mid-Market Business Solutions

1.09k views • 81 slides

RightNow Product Roadmap

677 views • 51 slides

Avaya Aura Contact Center

Avaya Aura Contact Center. ???? : ??????? ?????????????? ????????. ??? ??????? ?????? ?????????????? : ????? ???? ??????? ???????????? ???. ??????? ??????????. 2010. 2012. Voice (agent). Fax. Voice (self). Web. SMS. Chat. IM. Email. Video. Social Media.

1.37k views • 45 slides

UCB Enterprise Communications Solution INGENIERIA AVANZADA S.A.

UCB Enterprise Communications Solution INGENIERIA AVANZADA S.A. Aplicaciones UCB CONTACT CENTER MULTIMEDIA. UCB-UC for Business Solutions Multimedia Contact Center. Custom Self-Service Applications. IVR Queuing. Integration. Database / Custom Screenpops. Integration. Outdial Queuing.

402 views • 40 slides

UCE Contact Center

373 views • 35 slides

Policy Automation with Oracle Service Cloud

Policy Automation with Oracle Service Cloud. Overview and Roadmap CON8909. Davin Fifield, VP Product Development Oracle Policy Automation October 2 nd 2014. Safe Harbor Statement.

696 views • 33 slides

Unified Contact Center Enterprise

Unified Contact Center Enterprise. CTI OS Agent Desktop Training. Presented by. Objectives. CTI OS Overview CTI OS Desktop Logging In/Logging Out Agent States CTI Dialing Pad Hot Keys. CTI OS Three -Tiered Architecture Topology. CTI OS Desktop.

809 views • 31 slides

Canadian Based Company R&D and Manufacture in Cannada for Interface Card business Found in 1984

SANGOMA Technology. Canadian Based Company R&D and Manufacture in Cannada for Interface Card business Found in 1984 Premium provider for voice and data connectivity components for software-based communication application. Focus on OST/Proprietary

396 views • 26 slides

Industry Specific Unified Agent Desktop for Contact Centers

An agent desktop enables the agent to view relevant customer information on a single screen even before a call is answered. Seamless integration with 3rd party application helps improve call resolution. Further industry-specific agent desktop keeps the features in sync with business, its departments, and customers. It saves agents time lost in scanning or learning the interface to spot their areas of use. Such a desktop assures exceptional customer interaction. https://www.novelvox.com/industry/

133 views • 12 slides