Alarm tickets - PowerPoint PPT Presentation

GGUS Change process | 24x7 operations Torsten Antoni (KIT) - GDB 2010/01/13

GGUS Change process | 24x7 operations Torsten Antoni (KIT) - GDB 2010/01/13. Change process. Shopping list A savannah project, hosted at CERN It is an open forum where wishes and requests for GGUS can be sent to and where they are being recorded Shopping list meetings

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236 views • 12 slides

GGUS summary (2 weeks)

GGUS summary (2 weeks). 1. Support-related events since last MB. GGUS TEAM and ALARM tickets will be equipped with a ‘Problem Type’ field, like USER tickets, in order for periodic reporting to better show weak areas in support.

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GGUS Type of Problem field for TEAM &amp; ALARM tickets

GGUS Type of Problem field for TEAM &amp; ALARM tickets. For T1SCM http://indico.cern.ch/conferenceDisplay.py?confId=143633 2011/06/16 Maria Dimou. Why a new field?. Today TEAM and ALARM ticket submission forms do not contain the field ‘Type of Problem’ (ToP).

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154 views • 5 slides

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Alarm tickets - PowerPoint PPT Presentation

GGUS Change process | 24x7 operations Torsten Antoni (KIT) - GDB 2010/01/13

GGUS summary (2 weeks)

GGUS Type of Problem field for TEAM &amp;amp; ALARM tickets

GGUS Type of Problem field for TEAM & ALARM tickets