'Analytical crm' diaporamas de présentation

Customer Relationship Management

Customer Relationship Management. Managing the Change in HEPCO. Background of CRM initiative in HEPCO Projects defined Managing the change in HEPCO How YOU should manage the change in HEPCO The future. Agenda. Department 1. Department 5. Department 2. 360 degrees view. Customer.

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Business Driven Information Systems 2e

825 views • 61 slides

Business Driven Information Systems 2e

800 views • 61 slides

Customer Relationship Management Barr, Fink and Pape October 2001

Customer Relationship Management Barr, Fink and Pape October 2001. Presentation Goals. Define CRM CRM real life experiences Review of critical success factors CRM future directions. CRM Defined. A Strategy A Process An Integrated Architecture The Outcome. CRM Defined. A Strategy

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Chapter 8 Learning Objectives

Chapter 8 - Strengthening Business-to-Business Relationships via Supply Chain and Customer Relationship Management.

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CHAPTER 9

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CHAPTER 9

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CHAPTER 9

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CIS 310 Management Information Systems Enterprise Wide Information Systems Guthrie, Winter 2013

CIS 310 Management Information Systems Enterprise Wide Information Systems Guthrie, Winter 2013. The Big Three. Enterprise Resources Planning Supply Chain Management Customer Relationship Management. ERP. Integrates all the departments throughout an organization to support decision making.

617 views • 36 slides

Customer Relationship Management (CRM) Systems

Customer Relationship Management (CRM) Systems. E CRM. Outline. CRM and CRM System Phases Applications CRM Software Capabilities Aspects of CRM Market Segments Business Value Performance Metrics Success Stories Challenges CRM, ERP, and SCM Systems Integration. CRM.

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BUSINESS B4

BUSINESS B4. Customer Relationship Management (CRM). Learning Outcomes. Describe the three CRM technologies used by marketing departments Describe and differentiate the CRM technologies used by sales departments and customer service departments

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CHAPTER NINE OVERVIEW

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Business Plug-In B9

Business Plug-In B9. Customer Relationship Management. LEARNING OUTCOMES. Describe the three CRM technologies used by marketing departments. Describe and differentiate the CRM technologies used by sales departments and customer service departments.

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CHAPTER 9

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