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Sometimes retailers are doubted about their sales team performance and they cannot afford to lost more sales so they take some steps to check the errors. As a business owner, store manager, or sales director, you know that providing excellent customer service is key to running a successful business. This is especially true when it comes to brick and mortar locations, whether we are talking about a retail outlet, train station, bank branch, real estate display home, or car dealership. Keeping customers flowing through your doors instead of opting to shop online or from a competitor requires making sure that your in-store customer experience is as pleasant and convenient as possible.

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