Argumentative customers - PowerPoint PPT Presentation

Difficult Customers &amp; Situations

Difficult Customers &amp; Situations. Learning Objectives. Identify methods for diffusing customer anger or hostility Develop strategies for handling difficult customers Identify situation that tend to be difficult and develop strategies to diffuse them. Difficult Customer Situations. Listen

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413 views • 22 slides

Customer Dialog

Customer Dialog. Cole Harty. Types of Customers. Argumentative Leave-me-alone Insulting Domineering/Superior Slow/Methodical Suspicious Dishonest Complaining Irritable/Moody Impatient. Argumentative Customers. Ask simple, polite questions with options. Keep most

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321 views • 18 slides

Customer Service Dialogue

Customer Service Dialogue . By: Bailey Lindquist. Types of Customers. Argumentative: Customers w ho look for problems. Impatient: customers who show verbally and nonverbally that they do not want to wait. Leave-me-alone: customers do not want any assistance or advice.

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207 views • 6 slides

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Argumentative customers - PowerPoint PPT Presentation

Difficult Customers &amp;amp; Situations

Customer Dialog

Customer Service Dialogue

Difficult Customers & Situations