Avoidable contact - PowerPoint PPT Presentation

The DWP’s experience in improving customer service 13 January 2010 Leigh Lewis, Permanent Secretary,

London School of Economics National Audit Office. The DWP’s experience in improving customer service 13 January 2010 Leigh Lewis, Permanent Secretary,. The Department for Work and Pensions. Our Budget around £150bn this year, mostly in pensions and benefits Our Employees over 100,000

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Transformational Government

Transformational Government. September 2008. Internet access, and broadband has grown. But one reason for not using it is growing. ENERGY. TIME. MONEY. INFO. SPACE. TIME has become the most valuable resource. Which one of the resources is most/least valuable to you in everyday life?.

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