Behavioral concepts - PowerPoint PPT Presentation

Service Process Selection and Design

Chapter 7. Service Process Selection and Design. The Nature of Services Service Strategy: Focus &amp; Advantage Service-System Design Matrix Service Blueprinting Service Fail-safing Characteristics of a Well-Designed Service Delivery System. OBJECTIVES . The Nature of Services.

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The Self as a Social Product

The Self as a Social Product. By: Nick Probola. Four Components. Charles H. Cooley: The Looking-Glass Self Sigmund Freud: The Psychoanalytic View Erik H. Erikson: The Eight Stages of Life Behaviorists. Charles H. Cooley: the looking-glass self.

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351 views • 8 slides

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