'Call volume' diaporamas de présentation

DASHBOARD

DASHBOARD. Goal 300,000. Total Incoming Call Volume, History. Goal 25,000. Total Incoming Call Volume, Monthly. Goal 825. Total Incoming Call Volume, Daily Average. Goal <=5%. Abandonment Rate, Monthly. Goal <=0:30. Average Speed of Answer, Monthly. Week of 01/10/2011.

1.12k views • 91 slides

On Target! eCommerce

On Target! eCommerce . By: Michael C. McMillan. The Go-To List!. Clear Processes for Solving Common Problems Continuous Improvement Training Skills Based Routing Live Call Monitoring & Coaching Inter-Agent Chat Workable Agent to Supervisor Ratios Agent Feedback Process. OFF TARGET!!!.

564 views • 41 slides

451 views • 34 slides

Customer Self-Service and Empowerment

Customer Self-Service and Empowerment. Lawanda Parnell Senior Director, Enterprise Application Delivery Sandra Nobile Currans Manager, Customer Contact. CPS Energy. The nation's largest municipally owned energy company providing both natural gas and electric service.

418 views • 29 slides

Helpdesk

Helpdesk . Chapter 15 . What is a help desk?. Either physical or virtual place, where people get answers to there computing questions. Report problems Request new services It is the public face of your organization. Physical or Virtual .

471 views • 26 slides

Assistance to Firefighters Grant Program

Assistance to Firefighters Grant Program. 2009. Region 8. Ted Young Fire Program Specialist Denver, Co. 303-235-4791 303-235-4628fx Ted.young@dhs.gov. Grants Administered by AFG Program Office. Assistance to Firefighters Grants (AFG)

392 views • 26 slides

Chapter 5 Design Principles II: Flexibility, Reusability, and Eficiency

Chapter 5 Design Principles II: Flexibility, Reusability, and Eficiency. Process Phase Affected by This Chapter. Requirements Analysis. Design. Framework. Architecture. Detailed Design. Implementation.

552 views • 25 slides

The Baltimore Sun

342 views • 22 slides

Crisis Management The New Role of the CIO/CTOs & IT staff

Crisis Management The New Role of the CIO/CTOs & IT staff. The City of New York. Resident population of over 8 million; daytime population of 10 million Over 350,000 City employees, 300,000 retirees New York City Government includes 5 counties

304 views • 22 slides

North Carolina Department of State Treasurer

387 views • 20 slides

Detecting Insider Trading

June 2, 2008. Detecting Insider Trading. MS&E444 Final Presentation. Manabu Kishimoto Xu Tian Li Xu. Overview. Motivation & Focus Litigation Case Study (CNS Inc.) Detecting Strategy Automation and Optimization Performance Evaluation Conclusion. Motivation & Focus.

384 views • 17 slides

2020 BUDGET OVERVIEW

2020 BUDGET OVERVIEW. 2019 Snapshot. First 6 Months. Opening of the Public Safety Training Facility 2019 Flood Response Sprinkler System installed at Stations 2 & 3 Mobile radio purchase New ambulance delivered Implementation of a Tactical EMS (TEMS) unit. Partnerships.

261 views • 14 slides

Password Reset

Password Reset. SpeechTek West 2007 Automating Password Reset to Make Employees More Efficient Jason Groshart Director of Product Engineering. Agenda. What is the Password Reset problem? How does Gold Systems Password Reset work? How does it improve efficiency?.

559 views • 13 slides

Automated Time Series Forecasting Process

231 views • 12 slides

Role of the National Network of Quitlines in the Cessation Services Delivery System

Role of the National Network of Quitlines in the Cessation Services Delivery System. Linda A. Bailey Innovations in Building Consumer Demand for Tobacco Cessation Products and Services Roundtable Meeting 1 December 7-8, 2005 Washington, DC. Bottom Line.

230 views • 11 slides

Legal Hotline for Michigan Seniors

Legal Hotline for Michigan Seniors. Intake to Attorney. Recent History. In 2009, LHMS served 7,187 clients with 11, 241 legal matters Demand has risen every year since 2000 Approximately 20% of the calls to the hotline do not become clients Ineligible for services

205 views • 11 slides

TRD IVR / Voice Portal

TRD IVR / Voice Portal. Certification Request for Initiation Phase Project Certification Committee 09/22/2010. TRD Current State.

252 views • 8 slides

POLICE & Fire rescue

POLICE & Fire rescue. Police Response Time Improves. Gun Bounty Seizures. Crime down between 2008 & 2009 . Fire Response Keeps up with Higher Demand. Call volume is up 2.6% between 2007 and 2009 Yet response time has improved.

187 views • 6 slides

Prior Authorization Processing Timeframes Status

Prior Authorization Processing Timeframes Status. Completed: Increased staff dedicated to processing faxes by 12 to clear out unattached fax inventory Increased CSR staff to manage ongoing incoming faxes Increased clinical staff Proactive outreach: 18 one on one sessions since 1/3

165 views • 5 slides

WRFD CALL VOLUME TRACKER 1991 was last year personnel were added.

WRFD CALL VOLUME TRACKER 1991 was last year personnel were added. Call volume has increased 150% since 1991.

85 views • 1 slides