Challenging customers - PowerPoint PPT Presentation

The Nature of the Challenging Customer

The Nature of the Challenging Customer. Strategies to Deal with Challenging Customers. Office Environment. Office Environment. RELATIONSHIPS. RELATIONSHIPS. TEAM work. TEAM work. Conflict Resolution. Conflict Resolution. Our Objectives.

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686 views • 55 slides

Good Customer Service Needs Good People Management

Good Customer Service Needs Good People Management. Introduction. Are you a people manager? Do you have direct contact with the customer? Who is managing the customer?. Role of the Frontline. Staff at the frontline are managing the customer

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544 views • 37 slides

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