Chat transcripts - PowerPoint PPT Presentation

Marie L. Radford, Ph.D., Rutgers University Lynn Silipigni Connaway, Ph.D., OCLC

Extending Our Virtual Reach: A Longitudinal Study of Query Type &amp; Accuracy in Live Chat &amp; IM Reference. ALISE Conference Dallas, TX January 17-20, 2012. Marie L. Radford, Ph.D., Rutgers University Lynn Silipigni Connaway, Ph.D., OCLC.

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425 views • 33 slides

Marie L. Radford, Ph.D., Rutgers University Lynn Silipigni Connaway, Ph.D., OCLC

★ ★ ★ ★ ★

457 views • 33 slides

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