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Using Consumer Surveys for Quality Management: A Modified PES as One Option

Using Consumer Surveys for Quality Management: A Modified PES as One Option. Presentation to Cash & Counseling States. Sara Galantowicz July 11, 2006. Agenda . Consumer Surveys and Quality Management Modified Participant Experience Survey as one Survey Option PES Overview ME CD-PAS version

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Using Consumer Surveys for Quality Management: A Modified PES as One Option