'Communications channels' diaporamas de présentation

Crisis Communications

895 views • 60 slides

Essential Introduction to Computers

Essential Introduction to Computers. and How to Purchase a Personal Computer. Objectives. Define the term computer and discuss the four basic computer operations: input, processing, output, and storage Define data and information Explain the principal components of the computer and their use

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Essential Introduction to Computers

Essential Introduction to Computers. and How to Purchase a Personal Computer. Objectives. Define the term computer and discuss the four basic computer operations: input, processing, output, and storage Define data and information Explain the principal components of the computer and their use

561 views • 49 slides

CHAPTER 17

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Change Readiness Campaign Theme

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Telecommunications & Networks

Telecommunications & Networks. Chapter 8. Voice/Telephone Systems. Internet. User Computer HW SW Connections. LAN. WAN. User. Chapter 8 Model. Network Operating System Network Management Security Administration. Convergence. Merging of technologies Applications

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MSIF communications survey results

MSIF communications survey results. The aims of the 2013 MSIF communications survey were: To inform communications strategy, including translations policy To obtain feedback on communications channels To understand our audiences better

292 views • 19 slides

Storage Devices

2.07k views • 18 slides

Communications channels and how we use them to reach our audiences

182 views • 18 slides

Network Basics

Network Basics. Outline. Objective Types of Networks LAN Topologies LAN Networking Standards Network Devices Dial-Up Access Ethernet Wiring Summary References. Objective. To provide a basic understanding of how our computers are connected together via a network. . Types of Networks.

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Communication channels

394 views • 13 slides

10 th ACG Cross-Training Seminar

10 th ACG Cross-Training Seminar. Automated Settlement System of Kazakhstan. Central Securities Depository of Kazakhstan June 1 th -5 th , 2008, Jimbaran Bay, Bali, Indonesia. Agenda. 1. Settlement system 2. Participants of the settlement system 3. Used software

484 views • 9 slides

Alternatives to email for call center staff. A significant percentage of LaSer UK’s staff are based in call centers an

Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 Business Communication Case Studies CASE STUDY (20 Marks) Alternatives to email for call center staff. A significant percentage of LaSer UK’s staff are based in call centers and do not have access to email. Prior to the use of the SnapComms communications channels, internal communications consisted of supervisors dropping photocopied information onto employee’s desks and using team meetings for information updates. Internal communications were paper based, time consuming and resource heavy. Effective alternatives to email and paper based internal communications were required. Fast message cut through for urgent messages. There were no effective and fast call center communications channels for urgent messages such as system outage notifications, business announcements and fraud alerts. Communications channels to raise awareness without interruption. LaSer UK were looking for channels to communicate less urgent messages to call center staff in ways that didn’t interrupt them whilst they were on calls. Targeted internal communications. LaSer UK employ a range of staff types in different locations (Belfast, Solihull and remote workers). It was important to be able to target internal communications to particular staff groupings. Increased leadership communications. The internal communications team wanted to find new and effective channels for leadership communication. Increased employee feedback channels. Other than a 2 year staff survey and a paper based feedback scheme LaSer UK had limited channels for employee feedback. LaSer UK wanted to implement a staff feedback system that provided quick snap shots of the business and gave employees the means to provide more regular feedback. The SnapComms call center communications system has allowed LaSer UK to meet its internal communications objectives using alternatives to email such as; desktop alert messages, scrolling desktop newsfeeds, interactive screensaver messages and pop-up staff surveys. Messages can be easily targeted to specified groups of staff which allow the LaSer UK team to customize messages to suit different types of staff in any location. Answer the following question. Q1. Give an overview of the case. Q2. How the SnapComms call center communications system has met internal communications objectives using alternatives to email? Discuss. Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224

70 views • 6 slides

How the SnapComms call center communications system

Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 Business Communication Case Studies CASE STUDY (20 Marks) Alternatives to email for call center staff. A significant percentage of LaSer UK’s staff are based in call centers and do not have access to email. Prior to the use of the SnapComms communications channels, internal communications consisted of supervisors dropping photocopied information onto employee’s desks and using team meetings for information updates. Internal communications were paper based, time consuming and resource heavy. Effective alternatives to email and paper based internal communications were required. Fast message cut through for urgent messages. There were no effective and fast call center communications channels for urgent messages such as system outage notifications, business announcements and fraud alerts. Communications channels to raise awareness without interruption. LaSer UK were looking for channels to communicate less urgent messages to call center staff in ways that didn’t interrupt them whilst they were on calls. Targeted internal communications. LaSer UK employ a range of staff types in different locations (Belfast, Solihull and remote workers). It was important to be able to target internal communications to particular staff groupings. Increased leadership communications. The internal communications team wanted to find new and effective channels for leadership communication. Increased employee feedback channels. Other than a 2 year staff survey and a paper based feedback scheme LaSer UK had limited channels for employee feedback. LaSer UK wanted to implement a staff feedback system that provided quick snap shots of the business and gave employees the means to provide more regular feedback. The SnapComms call center communications system has allowed LaSer UK to meet its internal communications objectives using alternatives to email such as; desktop alert messages, scrolling desktop newsfeeds, interactive screensaver messages and pop-up staff surveys. Messages can be easily targeted to specified groups of staff which allow the LaSer UK team to customize messages to suit different types of staff in any location. Answer the following question. Q1. Give an overview of the case. Q2. How the SnapComms call center communications system has met internal communications objectives using alternatives to email? Discuss. Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224

69 views • 6 slides