Complaint channels - PowerPoint PPT Presentation

Outline presentation

Outline presentation. The Role of Law The Role of International Law Conventions and Instruments in the Water Sector International Conventions as Advocacy Instruments The Role of Institutions Conclusions. Introduction. 1. The Role of Law. The law provides for rights

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Directorate Seminar on Complaints Handling Complaints Handling – 2008 Government Survey

Directorate Seminar on Complaints Handling Complaints Handling – 2008 Government Survey. Steve Barclay Assistant Director, Efficiency Unit 11 December 2008. The Survey. Objective To understand the current situation To identify good practices To pinpoint potential improvement areas Scope

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