'Complaints handling' diaporamas de présentation

How to approach outcomes focused regulation and the new Code of Conduct

How to approach outcomes focused regulation and the new Code of Conduct. Peter Scott Consulting www.peterscottconsult.co.uk. Disclaimer. This presentation is for general guidance only. It should not be relied upon or acted on in any way whatsoever and

1k views • 100 slides

Modeling workflows : Mapping workflows onto Petri nets.

Eindhoven University of Technology Faculty of Technology Management Department of Information and Technology P.O. Box 513 5600 MB Eindhoven The Netherlands w.m.p.v.d.aalst @ tm .tue.nl. Modeling workflows : Mapping workflows onto Petri nets. Wil van der Aalst.

715 views • 71 slides

Mind the gap: Setting standards for joint working

Mind the gap: Setting standards for joint working. Chair: Sir Ron Watson , Board Member, the Standards Board for England Speakers: Hannah Pearson , Research and Policy Adviser, the Standards Board for England Tony Redmond , Local Government Ombudsman

575 views • 48 slides

Modeling workflows : The organizational dimension and alternative notations.

Eindhoven University of Technology Faculty of Technology Management Department of Information and Technology P.O. Box 513 5600 MB Eindhoven The Netherlands w.m.p.v.d.aalst@tm.tue.nl. Modeling workflows : The organizational dimension and alternative notations. Wil van der Aalst.

360 views • 35 slides

SOCAP 2007

SOCAP 2007. Dealing with systemic issues in a sustainable way; a multi-disciplinary approach to analysis of customer feedback Bill Dee Nicole Cullen Tuesday 4 September 2007. Workshop Outline. Use of customer feedback data Return on investment of complaints handling systems

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The 1823 Integrated Call Centre a Case Study

408 views • 24 slides

Avoid Disputes, Not Complaints

Avoid Disputes, Not Complaints. Presented by: Stuart Ayres and Derek Pullen. Stuart Ayres, Scheme Manager Derek Pullen, Scheme Adjudicator. Avoid Disputes, Not Complaints.

359 views • 24 slides

Glasgow and West of Scotland Forum of Housing Associations 21 st June 2012

Glasgow and West of Scotland Forum of Housing Associations 21 st June 2012. Implementing the RSL Model CHP Paul McFadden Complaints Standards Authority (CSA). Problems across public services Inconsistent Poor complaints handling Complex and confusing

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Dignity and Respect in the Workplace Preventing and Managing Workplace Bullying

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The Property Ombudsman

The Property Ombudsman. Christopher Hamer. Consumer Action Monitor Research Making the problem right 74% An apology 44% Financial compensation 27%. Good complaints handling can increase operating profits by between 2% and 3% By lessening the time spent on complaints

335 views • 22 slides

enohe conference 2013

355 views • 20 slides

Media Content Regulation: Its impact in the new media world Andrea Millwood Hargrave Taiwan

Media Content Regulation: Its impact in the new media world Andrea Millwood Hargrave Taiwan November 2008. Changes in TV marketplace. Spectrum scarcity Delivery platforms From delivery to access to creation Television screen to pc to mobile Linear and non-linear

290 views • 20 slides

Complaints

Complaints. An Overview for Staff Prepared by MSM Compliance Services Pty Ltd. Who Are MSM Compliance?. MSM is a national professional services business focused on the general insurance industry.

210 views • 18 slides

The Japanese Way

The Japanese Way. Michelle Tan, Associate Professor of Law, Tezukayama University,Nara SOCAP AUSTRALIA 2004 INTERNATIONAL SYMPOSIUM 27-29 October 2004. What I will talk about. Extremely brief overview of consumer law in Japan Complaints (including enquiries) management by:

266 views • 16 slides

Main Contents

Main Contents. I. Transparency requirements of tendering and bidding laws and regulations II. Procedures to ensure the transparency of international biddings for mechanical and electrical products III. Objections and complaints handling mechanism IV. Support of electronic network.

265 views • 15 slides

How to fulfil requirements of ISO 10002:2018 documents

Global Manager Group has published this ppt presentation to provide the information about what primary ISO 10002 documents are required for ISO 10002:2018 Certification and how GMG's ISO 10002 documentation kit helps you For further information about ISO 10002:2018 documentation requirements visit @ https://www.globalmanagergroup.com/

158 views • 15 slides

The ACFID Code Of Conduct

226 views • 14 slides