'Contact centers' diaporamas de présentation

Simulation of Complex Computer Networks Lecture 1 and Lecture 2

Simulation of Complex Computer Networks Lecture 1 and Lecture 2. Urban Bilstrup (E327) Urban.Bilstrup@hh.se 100322. Course Overview - Course Objectives.

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Speech Technology Opportunities and Challenges David Nahamoo Speech CTO, IBM Research Dec 12, 2006

Speech Technology Opportunities and Challenges David Nahamoo Speech CTO, IBM Research Dec 12, 2006. Command & control. Transactional. Value. Value. Commerce. Devices. Ease of use Speed, efficiency Extended reach. Lower cost Increased cust sat From cost to revenue. Information Access.

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CH3 Contact Center Set-up Guidance and Skill

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Kelly Duerr, Senior Product Manager Tom Chamberlain, Director Business Process Marketing

Open Source and IP Telephony: Myth Busters, Best Practices and Real Life Application in the Contact Center. Kelly Duerr, Senior Product Manager Tom Chamberlain, Director Business Process Marketing. Agenda Myths about open source Best practices for leveraging open source software

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BELGIUM IN THE NEW GLOBAL ECONOMY Forum beternational

BELGIUM IN THE NEW GLOBAL ECONOMY Forum be.international A study commissioned by FEB-VBO and Deloitte Belgium. Emerging markets : centers of growth and essential trade partners for exports and imports Growing networks across countries : technology and flows of goods and services

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Classical Call Center

Classical Call Center. ERP. Database. CTI Server. Dialer. PBX / ACD. Customers. Recorder. Agents. IVR. IT Setup. Hermes.Net Call Center. ERP. Database. CTI Server. Dialer. PBX / ACD. Customers. IVR. Recorder. Agents. PBX. Fully web enabled. CTI. Dialer. IVR. Recorder.

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About SecureLogix

Communications Security Report to The Industry Mark D. Collier Chief Technology Officer/VP Engineering Rod Wallace Global VP Services SecureLogix Corporation. About SecureLogix. SecureLogix UC security and management solution company Security solutions for UC and traditional voice networks

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Evaluating IP Contact Center Solutions

Evaluating IP Contact Center Solutions. Serge Hyppolite Director, Product Management Aspect Software Serge.Hyppolite@aspect.com www.aspect.com. Mid. Mid. 1980s. 1990s. 2005+. 1980s. 1990s. 2005+. Voice Only. Voice and Data. A History of Innovation. Converged voice/ data network.

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Nixon Patel and Kishore Prahallad Bhrigus Inc. Hyderabad, India IIIT Hyderabad, India

SSML Extensions for TTS in Indian Languages II workshop on Internationalizing SSML 30-31 May 2006, Greece. Nixon Patel and Kishore Prahallad Bhrigus Inc. Hyderabad, India IIIT Hyderabad, India. Topics. About Bhrigus Collaborative Efforts between Bhrigus and IIIT Hyderabad

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Building Your Business with PlanetOne & inContact

Building Your Business with PlanetOne & inContact. Mike Fano | Channel Manager | 801.362.0597 Jon Heaps | Sr. Director Channel Alliances | 801.891.8335. Why inContact?. Why Now?. COMPANY OVERVIEW. Key facts. Revenue growth.

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icontactworld

An Introduction in to the Contact Centre Industry. www.icontactworld.com. Background. What are contact centres? Contact centres are one of the fastest growing industries in the world today.

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Top 10 Next Wave Cities

Top 10 Next Wave Cities. Source: BPAP-CICT-DTI Next Wave Cities Scorecard. 1. 2007 IT- BPO FTEs by Type. Contact centers, the most dominant sector. The non-voice BPOs as software, animation and transcription had FTEs less than 100. 4%. 4%. 6%. Contact Center 86%. 2007 Total FTEs at 1171.

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Top 10 Next Wave Cities

Top 10 Next Wave Cities. Source: BPAP-CICT-DTI Next Wave Cities Scorecard. 1. 2007 IT- BPO FTEs by Type. Contact centers, the most dominant sector. The non-voice BPOs as software, animation and transcription had FTEs less than 100. 4%. 4%. 6%. Contact Center 86%. 2007 Total FTEs at 1171.

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IVR in Virtual ACD Solutions West Interactive Corporation

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BT Contact: Relationships that Grow

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Contact center perspectives

Contact center perspectives. Contact centers p lay a critical role in shaping the customer experience. Contact resolution impact on loyalty. Customer issue:. Resolved. Not resolved. Likelihood to recommend organization. Likelihood of customer defection.

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February 2-4, 2009 Miami Conference Center, Miami, Florida

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IT By the Numbers: We Are the Scalable Enterprise

IT By the Numbers: We Are the Scalable Enterprise. Data and Networks: What is the total size of the Dell Data Warehouse? 320 Terabytes on 84 nodes How many emails do our servers handle each day? 1.8 million outbound 40 million inbound (94% of these are spam!)

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Quick Reference Card: Oracle RightNow

Quick Reference Card: Oracle RightNow. Elevator Pitch. Product Portfolio. RightNow Product Line. High Level Questions. VP/Director of Contact Center What is the philosophy towards Customer Experience and Contact centers today? What are the plans for the future?

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